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Example center, Chattanooga

Same two coordinators,
22 admits in October

Our example is RehabSignal Recovery Center, a treatment center with a men's house and a women's house in Chattanooga, PHP and IOP up on Signal Mountain, and an evening IOP in Cleveland. In July it moved its admissions software, website and marketing to one flat monthly RehabSignal plan. This page shows where inquiries leaked, what we set up in 14 days, and each month's numbers.

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  • 24 residential beds
  • Signal Mountain PHP and IOP
  • Night voicemails cut from 41 to 3
Two admissions coordinators keeping up with a busy morning of calls.
A RehabSignal notice saying the October report for owner Russ Kimbrough is ready: 22 admits, with night voicemails down from 41 in June to 3.

22admits in October, up from 14 in June

June, before RehabSignal

126 inquiries, 14 admits, and six leaks126 inquiries, six leaks

Before the demo, Corinne pulled June's call log and inbox. Of 126 inquiries, 14 admitted. Most of the others reached a person once, or never.

RehabSignal Recovery CenterChattanooga, Signal Mountain, ClevelandBefore

June 16, 7:00 a.m.: five night voicemails and two missed calls wait on the center's phone, beside a sticky note and the handover list of who rang overnight, the 11:52 p.m. caller circled in red.

The setup

What our team set up first

Russ signed in mid-July. Within 14 days our team built three things, each closing two of June's leaks.

Website

A page per program

We rebuilt the center's site, giving both houses, PHP and IOP a page apiece. Every page carries an assessment calendar, and each form rings the on-call cell.

  • License, address and owners shown
  • Photos of both houses
  • Signed consent before follow-up
  • No ad pixels on thank-you pages
See our websites

Before: forms read next morningAfter: forms ring the on-call cell

The Men's house page on RehabSignal Recovery Center's rebuilt website, with its own screening times to book at the foot.

The results

Results month by month

Each figure comes from the monthly report Corinne brings to the 8:15 meeting. June, the month before, had 126 inquiries and 14 admits.

  1. Days 1–14

    RehabSignal setup card: switched on July 28, with the main number kept, eight tracking lines, the lists moved and the coordinators trained.

    Switched on, July 28

    We kept the center's main number, added tracking numbers for Google, the site and six referral partners, moved the lists and trained Corinne's coordinators in one afternoon.

  2. August

    A phone screening booked on the center's website at 9:12 p.m., confirmed by text from the center's number.

    17 admits

    Night calls went to the on-call cell, and only 3 reached voicemail all month. The new site booked 31 assessments, 18 of them after 5 p.m.

  3. September

    A RehabSignal report card with September's 19 admits by source: 7 from Google Ads, 6 from referral partners, 4 from Google search and 2 from alumni.

    Each admit had a source

    Nineteen admits, each with its source: 7 from Google Ads, 6 from referral partners, 4 from search and 2 from alumni.

  4. October

    One spring inquiry's follow-up as a short timeline: spaced texts all summer, his reply in October and his admit booked.

    The waiting list wrote back

    Spaced texts to inquiries who had consented drew 23 replies. Five of October's 22 admits first called in the spring, and the census count read 23 of 24.

Trace where your inquiries go after 5 p.m.

Our demo starts with your own month, read the way we read Corinne's June: where night calls ring, where forms land and who calls back. Every plan carries our software, your new site and our marketing team's work, priced from $97 monthly.

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Center owner on a video call at her desk, lining up her vendor bills beside one flat monthly fee.
A RehabSignal notice saying all 21 inquiries that came in after 5 p.m. were called back.

Six centers, their first months

  • Wendell H., owner of a residential treatment center in Asheville.
    Wendell H.Owner, residential, Asheville
    2 campaignspaused by week three

    By week three the report showed which ads brought admits, so we paused two campaigns that brought none.

  • Adriana C., admissions director at a detox and residential center in Tampa.
    Adriana C.Admissions director, Tampa
    Nine inquirieson the board

    My first Monday on it, the weekend's nine inquiries were already on the board, each with notes and an owner.

  • Felix O., clinical director of PHP and IOP programs in Columbus.
    Felix O.Clinical director, Columbus
    Signedbefore admit day

    Pre-admission forms now come back signed before admit day, so the first hour after arrival isn't spent on paperwork.

  • Colleen J., alumni coordinator at a treatment center in Knoxville.
    Colleen J.Alumni coordinator, Knoxville
    74 RSVPsfrom the app

    Milestone texts go out on the right day, and our summer cookout had RSVPs from 74 alumni in the app.

  • Devin A., business development rep at a detox center in Austin.
    Devin A.Business development rep, Austin
    Every visitlogged before I drive off

    I log each visit before leaving the parking lot. Now I know which therapists sent inquiries this month and which went quiet.

  • Joanna T., CEO of three outpatient and MAT sites in Denver.
    Joanna T.CEO, three sites, Denver
    Three sitesone report

    All three sites went live within the same two weeks, and one monthly report lines them up by source.

About the example

Questions about the first months

Owners reading this example tend to ask these five. Typing EMR, ads or reviews shows the matching answer.

5 questions

Is this a real center?

It's an example: the center in our app pictures, with numbers showing how a first quarter runs.

Did the center have to replace its EMR?

No. Its record system kept the chart, medicine records and billing, as before. RehabSignal took the front door: inquiries, admit days, referral partners and alumni, with each admit exported to the EMR.

How long before the phones and site went live?

Fourteen days. The site, phones, forms and board switched on July 28, and the center kept its main number. Our ad rep took over its Google ads in the center's own account, under the LegitScript certification it already held.

Did reviews and the alumni group grow as well?

Yes. Opted-in alumni and families were asked for reviews, and 38 new Google reviews came in by October, each answered in the center's name. Mateo, the alumni coordinator, saw the Tuesday group grow from 9 to 21.

What did it cost them?

$297 a month on the Campus plan, covering six logins: Russ, Corinne, Marisol, Trent, Kendra in outreach and Mateo for alumni. A flat monthly fee, never per lead, per call or per admit.

Try a topic

Ask about your center

Megan will read your own month the same way: send your inquiry and admit numbers to sales@rehabsignal.com.

Megan AinsleyAccount manager

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Every inquiry answered. Every admit traced to its source.

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