Family portal for addiction treatment centers

Family questions,
answered without a callFamily questions, answered without a call

RehabSignal's family portal for treatment centers: a login where the families of clients at US addiction treatment centers find family program times, visiting rules, lessons and a booking calendar. Updates about a client go out only with signed consent.

Request a demo Send your visiting rules

Family sessions booked from a text link
Updates only with consent

RehabSignal's calendar for Saturday by place, with the Ortiz family's 10 a.m. family session ringed and tagged as booked from the family portal, beside the notice that Ruben Ortiz just booked it.

Live in 14 daysMonth to month, no setup fee

Consented updates by text
Weekly family program reminders
Self-pay links for families
Visiting hours, posted once
Consent forms with e-signature
No client details
Consented updates by text
Weekly family program reminders
Self-pay links for families
Visiting hours, posted once
Consent forms with e-signature
No client details

Last week's family calls

Twenty-two family calls, and a full voicemail box

Request a demo

Last week 22 family members phoned about Sunday visiting, what they could drop off and when family night starts. The case manager's voicemail was full by Wednesday, so the questions landed on the admissions line.

One full voicemail box

Before RehabSignal: a legal pad of family calls about visiting and family night, a message slip at the admissions desk and a case manager's phone with a full voicemail box.

Family logins

Three things families do without calling

Before, a parent had to ring for each.

The families page on RehabSignal Recovery Center's website, with the visiting rules, this week's family night and a Family login button.

A parent opens the welcome text's link and signs in, on the web or in the app with your center's name. Family program times and the visiting rules open first.

Past the portal

Visiting rules reach families ahead of the weekend

On your website
A families page that links the portal
Plenty of family questions start on your website, often the night a loved one is admitted. Our team adds a families page to your site: the family program in brief, visiting basics, and a button to the portal's sign-in. Nothing on it names or confirms any client.
- Families find the sign-in from the same menu as your programs and contact page
- Our team edits the page any time your visiting hours change
Texts
The parking lot text
The morning a client admits, the parent who drove them in gets a text before leaving the parking lot, once the client has signed a consent naming that parent. It holds the portal link, Sunday's visiting hours and the name of your family program lead.
- Lock screens show only the initials you choose, never treatment words
- Family replies reach whichever coordinator is on shift
Schedule changes
Family night moved to Thursday
Family night moves from Wednesday to Thursday this week. Your family program lead changes it once in the portal, then sends a single text to every family who opted in. The portal shows Thursday as soon as it's saved, and nobody has to phone in to check.
- Bulk texts go only to families who opted in
- Holiday visiting hours follow the same route, with a week's notice
Family program
Lessons families take home
Your family program lead posts lessons and short videos for loved ones: how the first week goes, how visits work, what to expect at discharge. We write the first set from your family program, and families open each one from home.
- Videos play in the app with your center's name
- Your clinical director okays each lesson before it posts

Also included

Family session booking calendar
Welcome text templates
Payment links
Consent forms with e-signature
A web login for families
Setup and edits in the monthly fee

The family member's record

Each family member, every session and text

When a parent calls about Saturday, the coordinator opens that family member's record: sessions booked and kept, texts sent and answered, and any signed consent that names them for updates.

See all products

Darlene Keel's family member record: the family sessions she booked and kept, her texts, the consent that names her for updates and her signed family program agreement.

Saturday session Saturday 10:00 with the family program lead; reminder text set for Friday.

Session booked

Connected to it

Send us your family schedule

Send your visiting rules, the family program schedule and any handouts you give families. We set them out as your portal for the demo. Even the $97 plan includes the portal.

Request a demo

Center owner on a video call at her desk, lining up her vendor bills beside one flat monthly fee.

A RehabSignal notice saying the Saturday family program schedule is now in the center's family portal.

Fewer calls about visiting

Wendell H.Owner, residential, Asheville
Weekendswithout visiting calls
The welcome text links the portal now, and the weekend calls about visiting hours have mostly stopped at our front desk.
Adriana C.Admissions director, Tampa
Line freefor new inquiries
Parents stopped ringing the admissions line to ask about visiting hours. My coordinators keep that line free for new inquiries.
Felix O.Clinical director, Columbus
Signedbefore any update
The consent form names each family member, so my team knows who may hear an update before a call is returned.
Colleen J.Alumni coordinator, Knoxville
In advancealumni nights
The last lesson lists our alumni nights, so families know the dates before discharge comes.
Devin A.Business development rep, Austin
On visitsto partners
On visits to a therapist's office I show the families page and the portal. Partners like knowing what families get.
Joanna T.CEO, three sites, Denver
3 areaslessons written once
Each site keeps its own family schedule and visiting rules, while all three share the same lessons.

Common questions

Questions about family access

Consent, visiting and app are good words to start a search with.

6 questions

What can a family see in the portal?

The family program schedule, visiting rules, lessons, videos and documents your center posts. Nothing about any client's care is ever in it.

Does the client have to agree before families get updates?

Yes. The client first signs a consent naming each family member. Only that person then hears updates, which arrive as texts or emails outside the portal.

Can a family book a family session online?

Yes. Your family program lead opens times on the calendar, and families pick one from the portal or a text link. Visits are booked the same way, within your visiting hours. A reminder goes to each family ahead of the booking.

How does a family get in touch with admissions?

By text or a call to your center's number. Texts go to the inbox your coordinators answer, and a booking link sets up a call with admissions.

Is it another app families have to download?

No. Families can sign in on the web from any phone or computer, or use the app with your center's name on iPhone and Android.

Who replies to a family's late-night text?

Your center's AI assistant, which says it is one, answers visiting and schedule questions. Anything about a client goes to the on-call coordinator.