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RehabSignal
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Record systems we run beside

Keep your EMR.
Run admissions beside it.Keep your EMR, run admissions beside it

RehabSignal is the admissions CRM US addiction treatment centers run beside Kipu, Sunwave or another record system, with the website and marketing on one flat monthly plan. The chart, medications and billing stay where they are.

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  • Admits handed over by export
  • Your EMR stays
The RehabSignal Inquiries board at the Approved and Admit scheduled stages, with the admit export for the record system one click away.

Live in 14 daysMonth to month, no setup fee

  • Runs beside Kipu
  • Sunwave, Lightning Step
  • Alleva and BestNotes
  • Ritten and Behave Health
  • Admits go over by export file

Where an inquiry lives today

Four tabs open for one phone screening

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At 9:10 a coordinator is screening a caller with a parent on the line. The call sits in a tracker, the notes in a spreadsheet, the texts on someone's cell. On admit day, someone types the details into your EMR again.

Typed in twice

Before RehabSignal: one phone screening spread over a call tracker, an inquiry spreadsheet, texts on a coordinator's cell and the EMR it gets typed into again.

Done at setup

What we bring over at setup

Moved by our team, at no extra cost.

The RehabSignal Inquiries list on setup day, with open inquiries imported from the center's old CRM export, each with its stage, source and callback due.

We import the open inquiries from your CRM export or spreadsheet, each with its stage and source. On day one the board already shows every callback still due, so no coordinator begins with an empty list.

Google, Microsoft, Meta

Connected by our team before day 14

Your record system stays separate. These are the accounts we do connect, each in your center's own name, and our team sets every one up.

  • Google Analytics on your site

    Visits next to admits

    Google Analytics counts each visit, call and sent form on your center's new site. Reports set those beside the board's inquiries and admits, with no ad pixel on inquiry pages.

    • Admits counted by the page each inquiry started on
    • Admit counts from the board, not from your EMR
    RehabSignal's website report: each page's visits from Google Analytics beside its calls, forms and admits, with the latest inquiry from that page.

  • Tracking numbers

    A number for each source

    Your Google Ads, your Microsoft Advertising campaigns, your Maps listing and each referral partner get a tracking number of their own. When one rings, the card opens with that source already set, down to the search keyword, and the recording sits on it.

    • Keyword-level sources for search ads
    • Calls from Google Maps counted apart from paid ads
    RehabSignal's tracking numbers: Google Ads, the Google Maps listing and two referral partners, each with its own number and October's calls, the source set on every card.

  • Paid ads

    Ads on search and social

    Once your center holds LegitScript certification, our ad rep runs your Google Ads, Microsoft Advertising and Meta campaigns inside your center's own accounts. Your center pays Meta, Google and Microsoft for its clicks directly, and we manage the ads inside the flat fee. When a card reaches Admitted, the ad account that brought it gets one conversion: the click ID, the time and an event name that says nothing about care.

    • No pixel on inquiry or thank-you pages, one conversion with a neutral name
    • Cost per admit, ad by ad, against the board's own admits
    RehabSignal Marketing: Google, Facebook and Instagram ads running in the center's own ad accounts, each admit sent back to the account that brought it as a neutral lead_converted event.

  • Your number

    Keep your number and desk phones

    We port the admissions number you already print and advertise, so callers dial what they always have. Your current SIP desk phones get set up again for us, and the same call rings laptops and the staff app. Texts, calls, recordings and forms run in HIPAA mode, under a BAA your center signs with us.

    • Number ports started on day one
    • From 5 p.m., the on-call cell rings first
    RehabSignal setup: the admissions number ported, a BAA signed with HIPAA mode on, and the center's own desk phones set up again to ring with laptops and the staff app.

  • Inbox

    Messenger, Instagram, WhatsApp and Gmail

    Facebook page messages, Messenger, Instagram and WhatsApp arrive beside texts and Gmail in the admissions inbox, one thread per person. When a message turns to someone's care, your coordinator moves the conversation to a text or a form.

    • An Instagram question from 10:40 p.m. is first in the list at the 7:00 handover
    • A Gmail answer lands under the last text
    The RehabSignal admissions inbox with WhatsApp, Messenger, Instagram and Gmail threads, one per person, and a WhatsApp thread open.

  • Google

    Reviews

    Google Business Profile posts go out on a schedule we set, its hours and details stay current, and your own photos go up. Review requests reach alumni and families only after they opt in. Every reply we write in your center's name leaves out whether someone was ever in care.

    • Each new review reaches the inbox your admissions team opens every morning
    • Each program page quotes a recent Google review
    The RehabSignal Reviews tab with Google reviews answered and review requests sent only to alumni and loved ones who opted in.

Also connected

  • Google Calendar for each coordinator
  • Gmail in the admissions inbox
  • Facebook Messenger
  • Google Business Profile posts
  • Staff app, iPhone and Android
  • Consent PDFs kept with the admit
Handover

Admitted, with the export ready

When a card moves to Admitted, its record already holds the first call, each text, the signed forms and the source. That morning the export and the PDFs go to your records lead.

Browse every product
A client admitted today with the RehabSignal admit export ready for Kipu, one way: her details and signed PDFs for the records lead, while calls and texts stay in RehabSignal.

Admitted, Thursday Name, phone, source and admit date, with four signed forms as PDFs.

Export ready

Also recorded

Name your EMR, we'll show the handover

Tell us your record system and send your blank admission forms. During the demo you see the board, those forms rebuilt for phones and the export your records lead gets, from $97 a month.

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Center owner on a video call at her desk, lining up her vendor bills beside one flat monthly fee.
A RehabSignal notice saying today's admits were exported one way to the center's Kipu record system.

Same EMR, a new front door

  • Wendell H., owner of a residential treatment center in Asheville.
    Wendell H.Owner, residential, Asheville
    Onebill each month

    Our clinical team stayed in Kipu. The call tracker, the texting app and the agency invoice turned into one flat monthly bill.

  • Adriana C., admissions director at a detox and residential center in Tampa.
    Adriana C.Admissions director, Tampa
    Admit daythe one day the EMR opens

    My coordinators screen, text and book from the board all day. Sunwave opens on admit day, when the export comes through.

  • Felix O., clinical director of PHP and IOP programs in Columbus.
    Felix O.Clinical director, Columbus
    Signed PDFsfiled by admit morning

    Consent and pre-admission forms reach us as signed PDFs with the export, so our records lead files them before the client walks in.

  • Colleen J., alumni coordinator at a treatment center in Knoxville.
    Colleen J.Alumni coordinator, Knoxville
    Week 1milestone texts started

    Our alumni list came over with discharge dates, so milestone texts went out in week one.

  • Devin A., business development rep at a detox center in Austin.
    Devin A.Business development rep, Austin
    Day twopartner list moved

    My partner spreadsheet was imported on day two. I log visits from the car now, and each admit shows which partner sent it.

  • Joanna T., CEO of three outpatient and MAT sites in Denver.
    Joanna T.CEO, three sites, Denver
    3 sitesrecords left alone

    Each of our three sites kept its EMR. I switch between their admissions boards without signing in again.

Record systems

Questions from centers on Kipu

Words to try: Kipu, export, two-way, or the name of your EMR.

6 questions

Will we have to leave Kipu?

No. The chart, medications and billing stay in Kipu, Sunwave or whichever system your clinical team works in today. RehabSignal takes the work before admit, plus referral partners, families and alumni.

Does it connect both ways with our EMR?

No. Nothing is read from or written into your record system. When a card moves to Admitted, your records lead gets an export with contact details, source and admit date, plus each signed form as a PDF.

Which EMRs do you run beside?

Kipu, Alleva, BestNotes, Ritten, Behave Health, and Sunwave with Lightning Step. The day looks the same beside each one: the inquiry board, calls, texts and forms live in RehabSignal, while clinicians keep working in the EMR. Admits leave as an export file, the signed PDFs attached. During setup we check the export's columns against your system's import with your records lead, so the first real admit goes over cleanly.

Does our data end up in two places?

Only an admit's contact details, source and admit date, which your EMR needs anyway. Inquiry history, partners and alumni live in RehabSignal. Charts, medications and billing remain in your EMR, and nobody keeps a second chart.

What if we use another EMR?

Name it during the demo. The handover is an export file and PDFs, so it doesn't depend on a connection to your system. We check its import with your records lead during setup.

Who works in which system?

Admissions coordinators, the BD rep and the alumni coordinator work in RehabSignal all day. The clinical team keeps its EMR routine. The admissions director opens both: the board for inquiries, the EMR from admit day on.

Popular searches

Ask about yours

Megan answers at sales@rehabsignal.com: name your record system and ask how the admit export would look.

Megan AinsleyAccount manager

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Every inquiry answered. Every admit traced to its source.

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