AI receptionist for treatment centers

A second call at 11 p.m.
gets answered tooThe second call gets answered too

RehabSignal's AI receptionist for treatment centers picks up the admissions calls your coordinators and on-call cell can't reach, asks a few questions, books a callback or assessment and hands the caller over live.

Request a demo Send us your opening questions

Live hand-off to the on-call cell
English and Spanish

A second call at 11:06 p.m. answered by the AI receptionist while the on-call coordinator was busy, with an assessment booked for Thursday.

Live in 14 daysMonth to month, no setup fee

On the admissions number you advertise
Warm transfer with a summary
Callbacks booked overnight
Site chat and texts
Never gives clinical advice
On the admissions number you advertise
Warm transfer with a summary
Callbacks booked overnight
Site chat and texts
Never gives clinical advice

Last Friday night

Nine calls, one cell, three went to voicemail

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After 5 p.m. on Friday the on-call cell took nine calls. Three came in while the coordinator was already talking to someone, and each one reached voicemail. At 8:00 admissions called back, and one parent had already booked elsewhere.

Voicemail until the morning callbacks

Before RehabSignal: the on-call cell's Friday night with nine calls, three of them to voicemail while the coordinator was already talking to someone.

Where it answers

Calls, site chat and texts

The same questions and the same hand-off, whichever way a family reaches out.

The AI receptionist's setup page: a calm voice in English or Spanish that follows the caller, every call recorded and written out, the test calls passed before launch and a Spanish test call written out.

A calm voice talks with callers in English or Spanish, following whichever one the caller uses. Every call is recorded and written out as a transcript.

The call order

Second in line, behind your admissions coordinators

You set the order: coordinators first, the on-call cell next, the AI receptionist last. We put it in place with you.

Ring order
You choose how many rings before it answers
By day, calls ring your coordinators; after hours, the on-call cell. Any call nobody reaches within your set rings, or that comes in while every line is in use, goes to the AI.
- Weekends follow their own hours, and holidays can too
- Busy lines pass the next caller straight on, not to voicemail
Live hand-off
Passed to a person, live
When someone wants a person, the AI rings the on-call cell and gives your coordinator a short summary before connecting. If nobody picks up, it books a callback and texts the time.
- Your coordinator hears who it's for and which program first
- The card records each transfer and the minute it happened
Morning handover
The night's calls, ready by 7:00
At 7:00 the admissions director opens last night's list: who called, what each asked for, what got booked, who needs a callback.
- The report counts the calls the AI took, how many it booked and how many it passed live to your on-call coordinator
- Your coordinators search transcripts by name, program or date

Also included

Your ring order, per line
Recordings and transcripts
Holiday and weekend hours
Booking confirmation texts
Answers from your programs
Pre-admission form by text

After the call

What the morning coordinator finds on the card

The 11:04 caller's card opens with the recording, the transcript and a three-line summary: who it's for, which program, the callback time. The source is set from the number dialed, and the booking sits on your calendar.

See every product

The 11:04 p.m. caller's RehabSignal card with the AI receptionist's three-line summary, the transcript, the Google Ads source and the 9:30 callback on the calendar.

Callback, 7:30 Saturday 7:40, on-call coordinator, confirmation text sent.

Callback booked

Tied in with

Call it yourself on the demo

On the demo, ring a sample line built like a treatment center's. You'll hear it answer, ask its questions, book a callback and hand you to a person.

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Center owner on a video call at her desk, lining up her vendor bills beside one flat monthly fee.

A RehabSignal notice saying the AI receptionist answered a test call and passed it to a person 48 seconds in.

Answered after hours

Wendell H.Owner, residential, Asheville
2 callsat once, both answered
I still carry the on-call cell some weekends, but two calls at once no longer means one voicemail.
Adriana C.Admissions director, Tampa
7:00 a.m.summaries read
Before my first callback I read the overnight summaries, so nobody has to tell us their story twice.
Felix O.Clinical director, Columbus
Our wordsfor unsafe calls
I approved what it says when a caller sounds unsafe: 988 or 911, then a transfer to our on-call coordinator.
Colleen J.Alumni coordinator, Knoxville
Tuesdaygroup times answered
Alumni who call the main line at night about Tuesday's group get the start time and the room number.
Devin A.Business development rep, Austin
9 p.m.referrals answered
Hospital social workers call at odd hours. A 9 p.m. referral gets answered, and I read its summary before my first visit.
Joanna T.CEO, three sites, Denver
3 sitesone question set
All three sites ask the same opening questions, and I compare after-hours calls site by site.

Questions asked

Before it answers your line

Type transfer, Spanish or transcript to start.

6 questions

Does it take over our admissions calls?

No. Your coordinators still answer first, and the on-call cell rings after hours. It takes only the calls nobody reaches.

Can it transfer calls live?

Yes. It rings your on-call cell and connects the caller once your coordinator picks up, after a short spoken summary. No pickup means a booked callback.

What does it ask callers, and who decides?

Your center does. It asks your opening questions: who it's for, which program, a callback time and consent to text. Health details wait for a coordinator.

Does it say it's an AI?

Yes, in its first sentence. It gives no clinical advice and never says whether someone is or was a client.

Is a call to the AI private?

The AI keeps to general questions, and health details go to a coordinator or the pre-admission form. Texts, calls, recordings and forms run in HIPAA mode, under a BAA your center signs with us.

What about callers who speak Spanish?

It talks with them in Spanish, and moves back to English whenever they do.