Buyer questions
Price, privacy and who runs what
Try BAA, Kipu or EKRA in the box, or scroll the questions.
13 questions
What's the best CRM for addiction treatment centers?
For addiction treatment centers, the best CRM gets each inquiry answered, follows it to admit day and names the ad or partner behind every admit. RehabSignal is that CRM for US centers with detox, residential care, outpatient, PHP, IOP or MAT, and your website and marketing sit on the same flat monthly plan. Our people build the site and run the marketing.
What does RehabSignal cost a month?
All features on all plans; you pay by the number of staff logins, from $97 a month. Intake costs $97 with one person logging in; Program, the most popular, is $197 and covers two to five; Campus is $297 and covers six to ten. Above ten logins, contact us. Billed yearly, one month of the twelve is free. Compare the three plans.
Is RehabSignal month to month?
Yes. Each month stands on its own with no contract, and you can stop by emailing us before your next billing date.
Do you charge for setup?
No. We bring over your inquiry and alumni lists, rebuild your forms and train your admissions staff, all inside the monthly fee.
When do we go live?
Your website, phones, software and forms go live 14 days after we start, and our team does the building. Ads begin once your center holds LegitScript certification, and porting your current number can run past two weeks.
Do we keep our EMR, like Kipu or Sunwave?
Yes. RehabSignal runs beside your record system: admissions and outreach live here, while the chart, medications and billing stay where they are. Each admit is handed over by export, with its signed forms as PDFs. See the systems we run beside.
Do we get a BAA?
Yes. Texts, calls, recordings and forms run in HIPAA mode, under a BAA your center signs with us. We switch HIPAA mode on for your center before its first inquiry arrives.
42 CFR Part 2: are you set up for it?
Set up for Part 2: consent on every form, no ad pixels on inquiry pages, and review replies that never confirm someone was a client. Texts go out signed with your center's initials, so a lock screen never reads rehab or detox. The consent wording itself is set by your center or its counsel.
Can you get our center LegitScript certified?
LegitScript certifies your center; our part is the preparation. We bring your website up to LegitScript's checks and help with the paperwork; your center applies and pays LegitScript itself. Ads on Meta, Google and Microsoft start once the certificate is issued. What LegitScript costs.
How do you charge, and is that safe under EKRA?
RehabSignal charges a flat monthly fee, never priced per lead, per call or per admit. A flat fee is the EKRA-safe way to pay a marketer: the bill stays the same whether you admit five people this month or fifty. We never buy calls, and nothing of value goes to a partner or an alum for a referral. Brokering laws, explained.
Whose name are the ad accounts in, and who runs the site?
The ad accounts are in your center's name and run under its LegitScript certification. Your center pays Meta, Google and Microsoft for its clicks directly, and we manage the ads inside the flat fee. We design, write, host and back up the website, and any change you email goes live through us.
Will the AI answer instead of our coordinators?
No. Your coordinators pick up first, and after hours the line rings the on-call cell. The AI receptionist takes only the calls nobody reaches: it opens by saying it's your center's AI, asks a few of your screening questions, books an assessment or a callback and passes the caller to the on-call coordinator live. Read how it hands over.
Do you check benefits or do our billing?
No. Insurance and billing stay with your center's own billing team, and a photo of the insurance card a caller texts goes straight to them. Clinical work never comes to us: it stays in your EMR.
Common searches
Still deciding?
Send Megan your question at sales@rehabsignal.com, whether it's about plans, your BAA or the EMR you chart in.
Megan AinsleyAccount manager
Request a demoTheir first questions
Wendell H.Owner, residential, Asheville Same billat full censusI asked about the contract first. There isn't one, and the bill didn't change the month we ran full.
Adriana C.Admissions director, Tampa Livehand-offs to the on-call cellI worried the AI would talk over my coordinators. It only takes the calls we can't reach.
Felix O.Clinical director, Columbus Same EMRforms includedI asked what changes in Kipu. Nothing: admissions exports each admit, with the signed consent forms as PDFs.
Colleen J.Alumni coordinator, Knoxville Opt-infor every textI asked who sees the alumni community. Only our alumni, and nothing about anyone's care is posted there.
Devin A.Business development rep, Austin No giftsto any partnerCompliance asked about EKRA before we started. The fee is flat, partners get monthly updates instead of gifts, and each admit still names its partner.
Joanna T.CEO, three sites, Denver Signed BAAbefore launchOur board's first question was HIPAA. The BAA was in place before our first inquiry, and all three locations launched together.
Bring the questions we didn't cover
On the demo we answer each one: bring your EMR's name, your vendor bills and your privacy checklist. Month to month, no setup fee, live in 14 days.
