For business development and outreach reps
Each admit credited
to the partner you visitedEach admit credited to the partner you visited
RehabSignal is treatment center business development software for the BD reps at US addiction treatment centers: log each visit from your phone, get a reminder before the next one is due, and see every admit each partner sent.
- Visits logged from your phone
- Monthly partner emails
Live in 14 daysMonth to month, no setup fee
- Visit notes
- A board that tracks each new partner by stage
- Partners on their own numbers
- Named people at each partner
- Admits by partner each month
In May your BD rep made 38 visits: therapists, two ER social workers, an interventionist and three sober living houses. Six admits came from them. Four of those called the main line and were saved as Google, so June's report credited outreach with two admits.
A notebook and a memory
Each partner credited by name
The staff app between stops
Screens you'll use
The screens behind a week on the road
Same screens on your phone and the office laptop.
On Monday morning, sort the partner list by last visit. It has been 31 days since Lakeview Therapy Group and 45 since the drug court liaison. Each row shows the people you know there, what they asked for last time and the reminder you set.
An interventionist you met at a conference starts under Prospect. After your first visit the card moves to First visit, and once their first referral admits, it moves again, to Referring.
On the first of the month, open May under each partner: inquiries, assessments and admits, next to the admits each ad produced. Tap any count, and the cards behind it open with their admit dates.
After the visit ends
What happens after you drive away
A visit opens the door. What decides the next referral happens between visits: the call, the hand-off, the update and the reviews a partner reads.
Partner referrals
Each referral, followed to admit
When one of your partners refers someone, you watch the card move: screened, assessment booked, admit scheduled, admitted. You never have to ask admissions where it stands.
- Each stage change shows on the card with its time
- Cards from your partners sit in a list of their own
Tracking numbers
Each partner's own phone number
Each partner is given a separate tracking number, printed on your business card and the brochure you leave behind. When the ER social worker dials it, the card opens with the hospital as its source while the phone is still ringing. A partner who would rather refer online gets a short form link that does the same.
- Numbers stay with each partner for good
- Form links set the partner as the source on arrival
Name searches
When families search your name
A therapist mentions your center to a family, and that evening they search its name. We run Google and Microsoft ads on your center's name and programs, each on its own number. The call lands as a card with the ad as its source, and the coordinator adds the therapist who sent them. None of it runs before your center's LegitScript approval comes through.
- Your center's ad accounts hold every campaign, under its certification
- Click costs are billed to your center by each network
Direct line
A line partners can call direct
An ER social worker at shift change has no time for a phone tree. Give partners a direct line that rings your admissions team first, with the hospital's name on screen. At night, calls on that line go to whoever holds the on-call phone.
- After 5 p.m. it rings the on-call cell
- If no coordinator is free, your center texts the partner back right away
Partner updates
A monthly note to every partner
Once a month you email every partner: new groups starting, assessment times open this week and the direct admissions line. Text a therapist from your center's number, and their answer is saved on that partner's card.
- Nothing about a client leaves without signed consent, and never clinical detail
- Texts and emails saved on the partner's card
After you leave
Reviews
After your visit, the case manager looks your center up on Google Maps. There they find reviews we asked for after discharge, only from alumni and families who opted in. We answer each one in your center's name, never confirming anyone was a client.
- Nobody is asked for a review while in care
- Each reply comes from us, signed with your center's name
Also for outreach
- Partner tags
- People at each organization
- Repeating visit reminders
- Spreadsheet imported at setup
- Team chat
- iPhone and Android app
One partner's card, read in the parking lot
Before you walk into Lakeview Therapy Group, the card shows the four therapists you've met, April's visit notes, the two inquiries they sent this year and the visit you promised for June.
Thursday, 2:00 Priya asked for the family program schedule, so bring two copies.
Next visitWhat feeds it
- Calls Every call from this partner's number, with the recording.
- Referral page A referral form on your site that names the partner as the source.
- City program pages Program pages partners and families find on Google.
- Ads, tracked apart Meta, Google and Microsoft ads, tracked on numbers no partner shares, so the report keeps ad admits and partner admits apart.
- Texts Text a therapist back and forth on the center's line.
- Their referrals Each card they sent, by stage.
- Your reviews What a case manager reads about your center before sending someone.
Send the spreadsheet you work from
Send your partner list as it is, duplicates and all. During the demo it comes back sorted by last visit, with a reminder set on each partner. A solo BD rep's login costs $97 a month, with nothing held back.
From the field
Wendell H.Owner, residential, Asheville One in threeadmits sent by partnersI nearly cut our BD position last spring. Then the partner report put outreach behind a third of our admits, so the job stayed.
Adriana C.Admissions director, Tampa Before hellothe partner is on screenPartner calls come in on their own number now, so my coordinators pick up knowing who referred the caller.
Felix O.Clinical director, Columbus Consent firston every updateWhen a referring therapist asks for an update, I check the consent on the card before anyone says a word.
Colleen J.Alumni coordinator, Knoxville Sharednotes on every sober living homeSober living homes our alumni move into are on the partner list, with our rep's notes.
Devin A.Business development rep, Austin Twenty a weeklogged from the carI log each visit in the lot before I start the car. By Friday my director has read all twenty, and I never typed a report.
Joanna T.CEO, three sites, Denver Three sitesone partner report monthlyOur reps cover three sites, and each month RehabSignal's team sends me one partner report covering all three.
Outreach questions
Questions BD reps bring us
Try visits, gifts or login to narrow the answers.
6 questions
What does business development at a treatment center involve?
Visiting the people who refer: therapists, hospital and ER social workers, interventionists, EAPs, courts and sober living houses, then following up on schedule. RehabSignal keeps each partner's visits, reminders and admit counts, so outreach shows up in the numbers.
Can I log visits between stops?
Yes. In the staff app you add notes, who you met and when to come back, before you leave the parking lot. Each partner's reminder repeats on the schedule you pick, on iPhone and Android alike.
Which partner sent which admit?
Yes. Every partner is given a tracking number or form link that names it as the source on the card. When a referral calls the main line instead, the coordinator who answers picks the partner from your list. Once the card reaches Admitted, it counts under that partner. Each month's report lists inquiries, assessments and admits per partner, beside the admits your ads produced.
Can we email partners every month?
Yes. Partner updates go out as email campaigns with your programs, open assessment times and the direct admissions line. A note about any one client needs that client's signed consent first, and clinical detail stays out of it.
Can I give partners gifts?
Not through RehabSignal. We never send a gift, payment or perk to a partner or an alum for a referral, since EKRA and state brokering laws cover anything of value given for one. Your center's own lawyer can advise on anything else you give partners.
Do I get my own login?
Yes. Logins are personal. A rep working alone fits Intake at $97 a month; Program takes up to five people at $197 and Campus up to ten at $297, each with the partner tools.
Common searches
Ask about outreach
Megan answers at sales@rehabsignal.com: send your partner list or ask how visit reminders work.
Megan AinsleyAccount manager
Request a demo