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Rehab marketing case studies

Seven treatment centers, their first ninety days

Each rehab marketing case study here follows a US addiction treatment center on RehabSignal: admissions software, a website and marketing on one flat monthly plan, run by our staff.

  • Two admissions coordinators keeping up with a busy morning of calls.Tennessee
    A night call that rang out on the on-call coordinator's cell at 11:52 p.m., texted back from the center's number 38 seconds later.

    Missed call texted back11:52 p.m., 38 seconds later

    Callbacks within minutes

    Residential, PHP, IOP

    RehabSignal Recovery Center

    Night calls rolled to voicemail

    Two coordinators, 24 residential beds, and every call after 5 p.m. rolled to voicemail. Now night calls ring the on-call cell first, and anyone nobody reaches hears back by text inside sixty seconds.

    Voicemails
    41 in June3
    First reply
    Overnight1 minute
    October admits
    14 in June22
    Read their story
  • Director of a small country center smiling at a new Google review with her coordinator at the front desk.Prescott

    Maps call trackedfrom the Prescott listing

    Rural residential

    Sable Pines Ranch

    Missing from Maps two towns over

    Inquiries
    30 a month52
    Google Maps rank
    Off page one#2
    Maps calls
    4 a week19 a week
  • Admissions coordinator picking up a lunch-hour call in the staff kitchen.Louisville

    Day-three text sentsigned with the center's initials

    PHP and IOP

    Copperleaf Outpatient Center

    One coordinator, and nobody calling twice

    Follow-up calls
    On sticky notesTasked
    Day-three texts
    When rememberedEvery opt-in
    Admits
    11 a month16 a month
  • Owner of a new center unpacking new armchairs the week before it opens.Sarasota

    Ads live under the center's certificationin its own accounts

    Medical detox

    Tidewell Medical Detox

    Google ads on hold for eight months

    LegitScript status
    Certified
    Google Ads
    Blocked4 campaigns
    Ad admits
    Not tracked before9 monthly
  • Two admissions coordinators answering texts and web chats side by side at their laptops.Boise

    Milestone text90 days, sent from the alumni app

    Dual diagnosis

    Owyhee Bend Behavioral Health

    Alumni stopped showing up by month two

    Milestone texts
    By memoryAll scheduled
    Alumni group
    6 regulars23 regulars
    Family sessions
    Phone tagBooked online
  • Three admissions staff talking over the week's calls with coffee in the staff kitchen.Spokane

    Live on day 14site, phones, forms and board

    New outpatient

    North Quarry Recovery

    Opening in six weeks with no website yet

    Site launch
    Agency quoted monthsDay 14
    Inquiries, month one
    No history38 tracked
    Admits
    12 monthly
  • The operations director of a three-site group smiles at a laptop by a window of pine trees, two colleagues working at a desk behind.Arizona

    Monthly reportthree sites compared

    Three sites

    Redfern Health Group

    Each site counted admits its own way

    Reports
    Three different spreadsheetsOne
    Agencies
    Three separateOne plan
    Admit rates
    Unknown by siteCompared monthly

  • Your center could be the eighth

    On the demo we map your calls, sources and partners, and sketch what day 90 looks like.

    • Flat monthly fee
    • From $97 a month
    • Phones, site and ads included
    Request a demo

    Month to month, no setup fee, live in 14 days.

Bring October's admits and their sources

Send October's admits and where each came from, even if half say unknown. During the demo we mark which calls, ads and partners the plan would have traced, and what it costs, from $97 a month.

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Center owner on a video call at her desk, lining up her vendor bills beside one flat monthly fee.
A RehabSignal notice saying 9 of October's 11 admits are traced to the call, ad or partner they came from.

Heard around admissions

  • Wendell H., owner of a residential treatment center in Asheville.
    Wendell H.Owner, residential, Asheville
    Onevendor bill, not four

    I used to sign four vendor bills each month for phones, the site, ads and tracking. Now I sign one.

  • Adriana C., admissions director at a detox and residential center in Tampa.
    Adriana C.Admissions director, Tampa
    One thirdof admits began after six

    We used to argue about whether night calls mattered. The first month's report showed a third of our admits started after six.

  • Felix O., clinical director of PHP and IOP programs in Columbus.
    Felix O.Clinical director, Columbus
    Day beforeevery form signed and back

    Forms used to show up on admit day half signed. These days the consent and pre-admission forms are done the evening before, so intake starts on time.

  • Colleen J., alumni coordinator at a treatment center in Knoxville.
    Colleen J.Alumni coordinator, Knoxville
    Same dayalumni event RSVPs

    I post an alumni cookout in the app, and RSVPs arrive that afternoon. I used to count heads.

  • Devin A., business development rep at a detox center in Austin.
    Devin A.Business development rep, Austin
    41 partnersvisited on a schedule

    Before each visit I read my last notes on that partner, right in the parking lot. Nobody hears the same update twice.

  • Joanna T., CEO of three outpatient and MAT sites in Denver.
    Joanna T.CEO, three sites, Denver
    13 daysto open site four

    Our fourth site opened on the same phones, forms and board as the other three, inside two weeks.

Common questions

Questions about these centers

Before you book, the usual five questions. Words to try: EKRA, small center, LegitScript, the first month.

5 questions

What do these centers share?

Each one runs on the same plan: our staff built the website, set up the phones and forms, and runs the marketing. The center's own coordinators work each inquiry every day.

How soon does the first change show?

The website, phones, software and forms go live in 14 days, so callbacks change in week one. Meta, Google and Microsoft ads start once your center holds LegitScript certification.

Does it work for a small center?

Yes. When only your admissions coordinator signs in, Intake bills $97 monthly, and a center that small gets every feature a three-site group has.

Do we pay more when admits go up?

No. A flat monthly fee, never priced per lead, per call or per admit. That flat fee is also how EKRA lets a center pay a marketer, so a busy month never raises your bill. Your center pays Meta, Google and Microsoft for its clicks directly, and we manage the ads inside the flat fee.

Do we keep our EMR?

Yes. RehabSignal runs beside your record system: admissions and outreach live here, while the chart, medications and billing stay where they are. Each admit is handed over by export.

Try searching

Compare your center

Write to Megan at sales@rehabsignal.com with your programs and sources, and get the closest story back.

Megan AinsleyAccount manager

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Every inquiry answered. Every admit traced to its source.

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