Terms of service

RehabSignal (“we”, “us”) runs rehabsignal.com and the RehabSignal plan. These terms bind you and us once you use rehabsignal.com or start a plan. Not willing to accept them? If so, please exit rehabsignal.com and hold off on a plan.

Who is bound

Centers. Any treatment center on a plan accepts these terms for itself and for each person working on its behalf, logged in or not: owner or CEO, executive director, admissions staff, BD reps, alumni coordinators and clinical directors. Whoever signs the center up is saying they're allowed to commit it. Unless a sentence clearly means someone else, “you” here is the center.

Visitors. Browsing rehabsignal.com without a plan? Only the site-use parts reach you, together with our privacy page.

Texts sent through RehabSignal, ours or a center's, fall under our texting rules as well.

The plan

RehabSignal gives US addiction treatment centers one flat monthly plan for admissions software, a website and marketing, and our staff builds, runs and maintains all three. Each plan carries every feature, plus onboarding, an account manager and an ad rep.

Software. Admissions pipeline, phones and call tracking, the AI receptionist, messaging, pre-admission forms, payments, referral partners, family portal, alumni app and reporting, with a staff app for iPhone and Android. Families and alumni get an app under your center's name, and the family area also opens in a browser.

Record system. RehabSignal runs beside your record system: admissions and outreach live here, while the chart, medications and billing stay where they are. Admits move across by export.

Website. We design it, build it, host it and make your edits, with every program given its own page, from detox to outpatient, and with your address, licenses, accreditation and ownership placed where LegitScript checks.

Marketing. We handle your search work (AI answers and Google Maps included), paid ads, social posts, email newsletters and your reviews, from the request to the reply, and we bring your website up to LegitScript's checks.

Features come, change and go as the software grows. You hear in advance about any change that removes a feature you use.

Going live

Expect your website, phones, software and forms to be working 14 days after kickoff, as long as each thing we request arrives on time: logo, photos, current forms, licenses, center details and logins. Setup covers four jobs: your inquiry and alumni lists come over, your forms get rebuilt, your admissions staff get trained, and your center is registered with the carriers for business texting using its legal name and EIN.

Two steps keep their own schedule. Ads wait until your center holds LegitScript certification, which can take weeks or months. Porting an existing number can run past 14 days, at a pace your old phone company sets.

Price and billing

Price. Logins set the price: a lone login runs $97 monthly, a group of two to five runs $197, and a group of six to ten pays $297. Teams above ten get a quote. On yearly billing, 11 months' fees cover 12 months. Today's figures live on the plans and prices page.

No contract. Each month bills on its own; there's no term to sit out.

No setup fee. The monthly price already includes setup, and the invoice lists the plan alone.

Due dates. Invoices are due on the date they carry. Sales tax goes on top where required, unless our quote said it was included. A charge that fails and isn't fixed lets us hold work until it clears.

Changes to price. Advance notice comes first, leaving you time to cancel before the new amount applies.

Canceling. Email sales@rehabsignal.com ahead of your next billing date. Service continues through the time already paid. Partial months and leftover months of yearly billing aren't refunded.

A flat fee, never tied to referrals or admits

A flat monthly fee, never priced per lead, per call or per admit. Nothing you pay us rises or falls with how many inquiries, calls, admits or clients your center gets, which keeps the plan clear of EKRA and the state brokering laws.

We don't buy or sell inquiries, route callers to other centers, or pay anyone for a referral or an admit. Using RehabSignal to offer a referral partner, an alum or anyone else something of value for sending a referral, or to pass a caller to another center for a fee, is forbidden. Referral tracking shows where your admits came from; it is never a basis for paying anyone.

Ad spend and LegitScript

Your center pays Meta, Google and Microsoft for its clicks directly, and we manage the ads inside the flat fee. Your center holds the ad accounts in its own name, under its LegitScript certification. We never spend past the budget you approve, and billing questions or disputes with an ad company stay between your center and that company.

We bring your website up to LegitScript's checks and help with the paperwork; your center applies and pays LegitScript itself. Certification is LegitScript's decision, and each ad company decides whether an ad runs.

Client and inquiry information

Inquiry and client records belong to your center, and we act on them only as you direct, as your business associate. Texts, calls, recordings and forms run in HIPAA mode, under a BAA your center signs with us. On client or inquiry information, your BAA overrides these terms wherever the two differ.

Your account is set up for Part 2, as our privacy page describes. Records under that rule leave us only with the client's written consent or where the rule permits, and your center holds itself to the same when it uses RehabSignal. Your record system keeps the chart and any log of Part 2 disclosures; RehabSignal doesn't.

No health details reach Google, Meta, Microsoft or any other ad company. Your center's privacy notice should mention its texts, recorded calls, website forms and site analytics.

Consent for texts, calls and recordings

Consent comes first: your center obtains what the law requires before any text, call or email goes out through RehabSignal. Texts about someone's own inquiry or admit day go to the number that person gave, with consent. A newsletter, a fundraising appeal or any other marketing text needs prior express written consent, so each form keeps care texts and marketing texts in two separate boxes.

Your center keeps to carrier rules, the federal TCPA and state quiet hours. Once someone asks to stop, in any reasonable way, your center sends nothing further. Saying no to marketing texts never stops anyone from being screened, admitted or billed. Until a person confirms being a client, texts to them use neutral words and no treatment words at all.

Wherever a state's law calls for it, callers hear that the call is recorded. The AI receptionist tells every caller at the outset that they've reached your center's AI.

The AI receptionist and admissions decisions

When your coordinators can't reach a call, the AI receptionist picks it up, asks a few general questions, books an assessment or a callback, and passes the caller to your on-call coordinator. It offers no clinical advice and never says whether someone is or was in care. Detailed health questions wait for a person or the pre-admission form.

Admission decisions, the choice of program and all other clinical calls rest with your center's clinical team. RehabSignal's tools, AI included, inform your staff and never make a clinical decision. Look over the bookings, transcripts and summaries the AI leaves.

Advertising, reviews and client stories

Ad rules. Anything we publish for your center, whether ads, web pages, texts or posts, has to satisfy FTC rules, the advertising and licensing rules your state applies to treatment centers, and the ad policies each ad company sets. You sign off on ads and website copy before release, and your center answers to its state licensing agency.

Reviews. After discharge, never during care, every alum and family member who opted in gets a review request, whatever score they might give. Buying reviews and hiding unfavorable ones both break FTC rules, so you won't ask for either. Replies written by us won't confirm that any reviewer was a client; the reply settings are yours to pick.

Client photos and stories. A client's photo, name or story goes up only after your center has that client's signed written consent and has sent us a copy.

Your center's part

True facts. Tell us accurately, and keep us current, about your licenses, accreditation, programs, address and ownership. Read every ad, listing and web page we draft before it goes live.

Access. Share passwords with no one, and give logins only to staff whose role calls for one. If a login may be compromised, tell us by email before the day is out. Activity under your center's logins is your center's responsibility.

Your legal duties. Your center maintains its own HIPAA privacy notice and website privacy notice, collects its own Part 2 consents, and meets its own duties under privacy, licensing and health care law.

Who owns what

Your material. Anything you hand us (logo, photos, copy, files) is still your property. You license us to use them for your center across the website, ads and posts, and sending them means you hold the rights to do so.

Your records. Your center owns its inquiry and client records, including signed forms, recorded calls and messages.

Ours. RehabSignal and its licensors own the software and everything we build with: templates, designs, know-how and tools. None of that becomes yours through use.

Rules of use and outside companies

Our site and software are off limits for spam, for texting people without an opt-in, for unlawful, misleading, hateful or harmful material, for anyone else's material without rights, or to break into other systems, copy our work, resell access or disrupt another center. We can suspend or shut an account over a breach, usually once we've warned you, and at once if the harm is serious.

RehabSignal relies on other companies: Google, Meta, Microsoft, phone and texting carriers, our payment processor for card payments, and the technology our software runs on. Each has its own terms, which you accept by using it, and none of them answers to us. If Google turns down an ad, a carrier blocks a text, or one of these companies retires a feature, limits a post or goes offline, we aren't responsible, though our team helps you sort it out.

Financing. RehabSignal doesn't lend money or make credit decisions. Once your staff send a financing link, the client or family applies directly on the lender's page.

Results, warranties and liability

No promised numbers. We promise no count of calls, inquiries, admits or reviews, and no search position. Results also turn on local competition, how fast your staff follow up, your ad budget, and decisions by the ad companies and by LegitScript.

No warranties. Unless the law says otherwise, the site, software and services are provided as they are and when they're available, without warranties beyond those written here, and without implied warranties of merchantability, non-infringement or fitness for a purpose you have in mind. Bugs and downtime can happen.

Limits. Unless the law says otherwise, we aren't on the hook for damages that are punitive, special, indirect, consequential or incidental, or for lost revenue, goodwill, data or profit, foreseeable or not. The sum of everything we could owe you under these terms is capped at three months of your fees, counted back from the first event behind it.

Your side. Should someone outside these terms come after us because of your side of things (a text your staff sent, an ad you signed off on, files you gave us, or your center breaking a rule here or a law), you pay our reasonable costs, including legal fees.

Any limit above that your state forbids simply doesn't apply to you.

Ending, changes and governing law

You can cancel as the billing section explains. We can end a plan on notice, or straight away for unpaid invoices, a broken term, or use that endangers RehabSignal, clients or anyone else.

At the end of a plan, logins close and our team's work stops. Ask for an export first and we'll send your inquiry and client records, forms, recordings and the rest of your material. Any of it we still hold afterward is handled under your BAA and the law. Unpaid amounts, ownership and our liability caps survive the end of the plan.

We revise these terms now and then; the date in the banner above marks the current version, and centers on a plan get an email about big changes. Using RehabSignal once a change takes hold counts as accepting it; canceling is the alternative.

These terms, the privacy and SMS pages linked from them, and any written plan confirmation from us form the full agreement. Where a document we've both signed, such as your BAA, says otherwise, that document controls. If a court voids one part, the remainder still applies. Letting a term slide once doesn't waive it. Transferring these terms needs our written consent; RehabSignal may pass them on if it is bought or merges.

The laws of the state where RehabSignal is based govern these terms, with disputes heard in the state or federal courts located there. Raise any problem with us first and let us try to fix it. Write to sales@rehabsignal.com. A real person here reads and answers each email.