Referral partners for treatment centers
Partners who refer,
and who went quietWho refers, who went quiet
RehabSignal is referral management software for US addiction treatment centers: each therapist, ER, interventionist, sober living home, EAP and court your BD rep works sits on one list, with its last visit, the next one due, and every inquiry and admit it sent.RehabSignal is referral management software for US addiction treatment centers: every partner on one list, with the last visit and each admit it sent.
- Calls on a partner's own number arrive already credited
- Roadside visit notes
Live in 14 daysMonth to month, no setup fee
- Therapists, ERs, courts and EAPs
- A direct admissions line for partners
- Repeating visit reminders for reps
- Open assessment dates sent monthly
- Partner replies in your inbox
- Updates only with signed consent
Your BD rep last visited the Riverside therapist group in April, left brochures and promised to stop by again. Nothing put that next visit on anyone's calendar, so it slipped past. By August, the group was sending its referrals elsewhere.
A notebook, a spreadsheet
Every partner, owned
A direct number, a link, open dates
Where referrals land
Each referral arrives with its sender
Whichever way a partner sends someone, the card opens with that partner's name on it.
Your rep leaves each therapist group, hospital and interventionist a brochure printed with that partner's own tracking number. A call to it rings your admissions line, and the inquiry opens with that partner already set as its source.
The manager at Oak Street House fills in the short form on that house's own link. It lands on the board as a card naming the house, with a callback task due within the hour.
When a court liaison calls your main number, the coordinator picks the court from the partner list before hanging up. The admit three weeks later still counts under that court.
Past the visit
Between one visit and the next
Partner board
A board for new partners
Your BD rep works new partners on a second board: prospect, first visit, referring. A hospital you met once sits under First visit, its next step due Friday. When its first referral admits, the card moves to Referring, and the main admissions board shows that inquiry with the hospital as its source.
- Three stages: prospect, first visit, and referring
- Every partner card shows who owns it and what's due
Visit reminders
Partners with no visit in 30 days, every Monday
On Monday morning the rep opens the list of partners with no visit in 30 days. Each one shows the last visit's notes, who was there and what they asked for. A visit logged from the staff app in the parking lot sets the next reminder by itself.
- Notes and tasks logged from iPhone or Android apps
- Repeating reminders per partner, set by your BD rep
Monthly report
Partner admits beside your ad admits
The report lists admits by partner beside admits by each Meta, Google or Microsoft ad. Each ad's spend, divided by its admits, shows what an admit cost. Enter what you spend on a partner, and that partner gets the same figure.
- Inquiries, assessments and admits for each therapist, ER and court
- Ads start once LegitScript certifies your center, in its own accounts
Alumni referrals
When an alum sends someone
An alum gives a friend your number or your site's short form. The card opens with alumni as its source, so the alumni coordinator can count the inquiries former clients sent. Nobody receives a gift or reward for sending someone.
- Alumni inquiries show up as their own source
- No rewards, perks or gifts for referrals, ever
Reviews
Therapists look you up before referring
Before a therapist sends someone, they often read your Google reviews. We send review requests only after discharge, and only to alumni and families who opted in. Replies go up in your center's name, written by us, and none confirms that someone was in care.
- Requests only after discharge, never during care
- Every reply written in your center's name only
Also included
- Partner list imported at setup
- Duplicate rows merged before launch
- Tags for partner type
- Staff app for reps
- Partner emails from saved templates
- Visit history on every partner
Each partner, every visit and admit
Open Cedar Ridge Counseling and the record shows its three therapists, every visit your rep logged, each inquiry they referred, which ones admitted, and the next visit due on Thursday.
Visit, Thursday Thursday at 2:00 with the lead therapist; bring open dates.
Next visitPartner records feed into
- Reporting Admits per partner each month, beside admits by ad and page, with each inquiry-to-admit rate.
- Phones Each partner's tracking number rings your center's admissions line, then the on-call cell after hours.
- Search and Maps A partner who looks your center up finds your Google listing and a page per program.
- Website Your site gets a page for partners, with a short form that names each one.
- Ads After LegitScript certifies your center, we run its Meta, Google and Microsoft ads in its own accounts, reported beside partner admits.
- Admissions pipeline A referral lands as a card with the partner named and a callback due.
- Reviews Before referring, a therapist sees your Google reviews, each with a reply from our team.
Every partner loaded before day 14
Bring the list your rep keeps, in whatever shape it's in. On the demo we set up five of your partners with tracking numbers and show you the monthly report, from $97 a month.
Credited by name
Wendell H.Owner, residential, Asheville Monthlyadmits per partnerI used to hear about partners secondhand at the morning meeting. Now I read admits per partner every month, therapist by therapist.
Adriana C.Admissions director, Tampa Every admithas a senderWhen a hospital calls our main line, my coordinators pick the partner before hanging up, so every admit has a sender.
Felix O.Clinical director, Columbus Signedconsent firstReferring therapists ask how things went. We update them only once the client has signed consent.
Colleen J.Alumni coordinator, Knoxville Alumnias the sourceAlumni referrals arrive marked as alumni. I count them monthly, and nobody gets a gift for one.
Devin A.Business development rep, Austin 30 dayssince the last visitI plan my week from the overdue-visit list and log each stop before leaving the lot.
Joanna T.CEO, three sites, Denver 3 sitesone partner listOne hospital refers to all three of our sites, and I see which site each referral went to.
Outreach questions
Questions from BD reps
Start with EKRA, duplicates or tracking numbers.
6 questions
What is referral management at a treatment center?
Referral management software keeps every therapist, hospital and court that refers to your center on one list, with visits, tasks and the admits each one sent.
Can it show which partner sent each admit?
Yes. Each partner's tracking number or form link sets the card's source, and coordinators pick the partner for main-line calls. Admits are then counted per partner.
Can we assign partners a rep and next visit?
Yes. Each partner has a BD rep as its owner, a visit history and a repeating reminder for the next visit. Your rep logs notes and tasks on the road, from iPhone or Android.
Does a referral CRM create EKRA risk?
RehabSignal ties nothing of value to a referral: no gift, payment or perk ever goes to a partner or an alum. You pay us a flat monthly fee, never priced per lead, per call or per admit.
Can we sort partners by how warm they are?
Yes. Tags mark each partner's type and warmth, and the partner board sorts them by stage.
What happens to duplicates from the spreadsheet we use now?
We import your spreadsheet at setup, inside the monthly fee, and merge the duplicate rows first, so each therapist group and hospital appears once with all its people.
Common searches
Ask about partners
Send Megan your partner spreadsheet or a tracking number question at sales@rehabsignal.com.
Megan AinsleyAccount manager
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