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Self-pay payments for addiction treatment centers

Thursday's admit,
deposit already paidThursday's admit, deposit already paid

RehabSignal is admissions software for US addiction treatment centers that sends rehab payment plans, deposits and self-pay balances by text from your center's number. Whoever is paying taps the link and checks out by card or phone wallet.

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  • Deposit links by text
  • Saved-card payment plans
RehabSignal Payments: the $500 deposit for Noah Beckett's Thursday residential admit, texted to his father Phil and paid with Apple Pay, beside the invoice with $18,400 left for admit day.

Live in 14 daysMonth to month, no setup fee

  • Payment links on forms
  • Balances split into set monthly card charges
  • Texts ahead of each payment date
  • Financing links from your lender
  • Card or phone wallet checkout

Last month's Thursday admit

Held for Thursday, and the deposit never came

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After Monday's screening, the admissions director held a residential bed for Thursday. The coordinator emailed an invoice to an address the parent rarely opens. Wednesday afternoon came, the bed was still held, and nobody had asked about the deposit.

Card numbers read over the phone

Before RehabSignal: a $5,000 admission deposit invoice emailed on Monday and still unpaid on Wednesday afternoon, the day before a held residential admit.

Sending payments

Deposits, plans and financing, sent by text

Each starts from the card your coordinator works.

RehabSignal Payments: Corinne texts Phil Beckett the $500 deposit for his son Noah's residential admit on Thursday while they are still on the phone, and he pays it with Apple Pay three minutes later.

The coordinator types the amount your center set for residential, adds Thursday's date and taps send from the inquiry's card. The parent gets it mid-call, from your center's number.

How payments fit your day

Payments beside your calls, ads and reviews

A deposit comes up on the screening call, the reminder is a text, and a refund question can turn up in a Google review months later. Each of those parts works with payments.

  • Owner dashboard

    Payments on Monday's dashboard

    The owner's dashboard shows deposits and plan payments taken through RehabSignal, so the Monday numbers include money in. Balances your business office tracks elsewhere stay put.

    • Monday's dashboard counts deposits paid through RehabSignal last week
    • The same screen shows calls, inquiries, admits and reviews too
    The RehabSignal owner's home on Monday with last week's inquiries and admits beside $14,350 in self-pay deposits and plan payments taken through RehabSignal, and who paid each.

  • Screening call

    The link before hanging up

    The parent says they can pay the deposit today. Your coordinator doesn't take a card number: they tap the pay link on the caller's card while the call is still live, and the text lands before the goodbye. The caller's history stays on screen the whole time.

    • Your coordinator sees the caller's history, program and admit date on screen
    • The link arrives from the number the family just called
    RehabSignal Payments: on a live screening call, Vivian Haskins's card shows her daughter's Saturday admit and a button to text the $500 deposit link before the call ends.

  • Privacy

    Ads that never see payments

    Ads run in your center's own ad accounts once it holds LegitScript certification. Someone who clicked an ad pays on a page carrying no ad pixel. From us, the ad accounts get a neutral event and the time, never a name or a program.

    • No ad pixel on the pay page itself, and none on the screen that thanks them after
    • Ad networks bill your center directly for its spend
    The deposit page on RehabSignal Recovery Center's website for its Signal Mountain day program, which carries no ad tracking code.

  • Recordings

    Card numbers stay off recordings

    Calls on your admissions line are recorded so screenings can be played back. A card number read aloud ends up in that recording. With a text link, the person paying types the card on their own phone, and the recording keeps the screening without the card.

    • The coordinator never hears, types or writes down a card number
    • The card goes in on the payer's phone, off the call
    Noah Beckett's inquiry record during a recorded call with his father, who paid the deposit from a texted link instead of reading his card aloud.

  • Reminders

    Reminders two days ahead

    Two days before a plan payment, a reminder goes from your center's number, signed with its initials and with no treatment words in the preview. If the date passes unpaid, another text goes out, then an email. An answer to either one goes to your coordinators.

    • Reminders stop once it's paid, so nobody gets a wrong one
    • Someone asking to move the date reaches your coordinators first
    The plan payment reminder rule, this week's plan payments and the reminder text as it arrives, signed with a first name and the center's initials, no treatment words.

  • Billing reviews

    Answered

    A Google review says a deposit took three weeks to come back. We reply in your center's name, thank the writer, point to your business office's email and never confirm the writer was ever a client.

    • Every reply is written from rules your center okayed at setup
    • No reply ever confirms that the writer was a client
    A two-star Google review about a slow deposit refund answered in the center's name with the business office's email, without confirming the writer was a client.

Also included

  • Amounts your team sets
  • Saved cards
  • Invoices paid online
  • Pay links on forms
  • Three automatic retries
  • Lender links on invoices
Timeline

Paid, beside the admit date

Open Noah's card and the deposit sits under Thursday's admit: when the link went out, who sent it, when it was paid and the date of the plan's next payment.

See every tool
Noah Beckett's $5,000 deposit, paid by his father Phil, under Thursday's admit, with the link Corinne sent, the payment plan's next date and the signed self-pay agreement.

Tuesday at 4:12 $500 by Apple Pay, link sent by Rosa, admit Thursday 10:00.

Deposit paid

Payments work with

Send your prices and your lender's link

Send your deposit amounts, plan terms and lender's link before the demo. We set them up on a test card and show the exact text a family would get. Pricing goes by staff logins, starting at $97 monthly.

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Center owner on a video call at her desk, lining up her vendor bills beside one flat monthly fee.
A RehabSignal notice saying a family paid a $2,500 self-pay deposit from a link sent by text.

Paid by text

  • Wendell H., owner of a residential treatment center in Asheville.
    Wendell H.Owner, residential, Asheville
    Paidbefore arrival

    Deposits used to arrive by mailed check, if at all. Now families pay by text before the admit.

  • Adriana C., admissions director at a detox and residential center in Tampa.
    Adriana C.Admissions director, Tampa
    1 callscreening and deposit

    My coordinators send the deposit link before they hang up. The family pays on the call, and the bed is set for Thursday.

  • Felix O., clinical director of PHP and IOP programs in Columbus.
    Felix O.Clinical director, Columbus
    One threadfor billing questions

    Payment questions used to reach my clinicians at family sessions. Now families text the business office and get an answer there.

  • Colleen J., alumni coordinator at a treatment center in Knoxville.
    Colleen J.Alumni coordinator, Knoxville
    Aheadretreat fees by link

    Our alumni retreat used to mean collecting cash at the door. This year everyone paid from a link in the event text.

  • Devin A., business development rep at a detox center in Austin.
    Devin A.Business development rep, Austin
    Plain answerfor referring therapists

    Therapists ask whether self-pay families can spread the cost. I say yes and show them what the plan text looks like.

  • Joanna T., CEO of three outpatient and MAT sites in Denver.
    Joanna T.CEO, three sites, Denver
    3 sitesone deposit text

    Our three sites took deposits three different ways. Now each one sends the same text and the same link.

Payment questions

Before you send the first pay link

Words to try: deposit, financing, insurance, saved card.

6 questions

Can someone pay deposits by text?

Yes. A coordinator enters the amount on the inquiry's card, and a pay link is texted from your center's number. The person paying checks out by card or phone wallet, and the card shows it as paid. Texts, calls, recordings and forms run in HIPAA mode, under a BAA your center signs with us.

Can we set up payment plans and keep cards on file?

Yes. Your business office splits a self-pay balance into set payments, charged on a card the person paying saved. When a charge fails, the software tries again, three times at most.

Can we send a financing link?

Yes, your own lender's. We collect the link at setup and add it wherever families see a payment: texts, invoices and your site. The family fills in the lender's application on its site, and the approval is the lender's call. RehabSignal doesn't take applications, run credit checks or see approvals, and we have no deal with any lender, so the one you already work with stays yours. If you use two lenders, both links can go in.

Who gets the money we collect?

Your center does. Payments go into your center's own payment account, which we connect during setup, and we never hold the money. Our fee is separate: a flat monthly fee, never priced per lead, per call or per admit.

Does it bill insurance?

No. Insurance stays with your own billers and the software they use today. A photo of an insurance card that a caller texts goes straight to them. RehabSignal takes self-pay deposits, balances and plan payments.

Do payments cost extra?

No. All features on all plans; you pay by the number of staff logins, from $97 a month. Taking payments adds nothing. Month to month, no setup fee, live in 14 days.

Common payment searches

Ask about payments

Megan answers at sales@rehabsignal.com: send your deposit amounts, your plan terms or your lender.

Megan AinsleyAccount manager

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Every inquiry answered. Every admit traced to its source.

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