For recovery alumni coordinators at treatment centers

Your alumni work,
counted for the owner each monthAlumni work, counted for the owner

RehabSignal gives recovery alumni coordinators at US addiction treatment centers a list of every alum, dated from discharge, with milestone texts, check-ins, events and alumni referrals counted in a report the owner gets each month.

Request a demo Walk through a coordinator's week with us

A call task when an alum stops replying
Alumni numbers monthly

The Alumni tab's weekly check-in on Wednesday morning: four alumni with no reply since Monday at the top of the list, each with the time the alumni coordinator's call is due.

Live in 14 daysMonth to month, no setup fee

Monthly alumni report
Event RSVPs
Groups by program
Referrals traced to alumni
Staff app on your phone
Consent at discharge
Monthly alumni report
Event RSVPs
Groups by program
Referrals traced to alumni
Staff app on your phone
Consent at discharge

Last month in the alumni office

Sixty alumni calls, none of them on a report

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Last month you called or texted 60 alumni from your own phone, ran four Tuesday groups and heard that two alumni sent friends to admissions. At the budget meeting, the owner asked what the alumni program does. You had a notebook and your phone's history, and no monthly count to show.

A notebook and your own phone

Before RehabSignal: an alumni coordinator's notebook of October calls, texts and Tuesday groups beside a personal phone full of alumni calls, with no monthly count.

Your week

Calls, groups and referrals, each one logged

Each one works from the staff app too.

The alumni coordinator's call list for the week: alumni who answered Monday's check-in text low or didn't reply, sorted lowest first with their last answer.

Monday's check-in goes out by text. By Wednesday, every alum who hasn't replied, or answered low, is on your call list with their last answer.

Day to day

Alumni work, on the record

At setup
Your spreadsheet, imported
Most alumni lists start as a spreadsheet: names, numbers, discharge dates, a note or two. At setup we import yours, so every milestone counts from the real discharge day. Each alum's consent choice comes across with the name.
- Program names come across too, for groups by program
- Opted-out alumni stay listed, reachable by phone
Quiet alumni
Reaching alumni who stop answering
Some alumni change numbers; some just stop picking up. Their record shows every text, email and call so far, so you can try the way they last answered.
- Each answer arrives in the inbox you work
- A call task after two quiet weeks
At discharge
Every discharge reaches your list
You used to hear about a discharge in the hallway, sometimes a week late. Now, when admissions moves a card to Discharged, the alum shows up on your list with the program, the date and the consent choices made that day. The day-30 text is already scheduled.
- Consent choices stay on each alum's record, with dates
- The aftercare plan your clinicians write stays in your EMR as before
Budget
The numbers for the budget meeting
Budget talk starts with what the alumni program costs. With us, it's part of the center's plan: a flat monthly fee, never priced per lead, per call or per admit. Each month our team's report shows the owner what that covers, from day-30 texts to group head counts.
- Nothing is held back on any plan, from the $97 Intake to Campus
- No alum is ever paid or rewarded for a referral

On every plan

A monthly alumni newsletter
Holiday texts to opted-in alumni
Alumni groups by program
Review requests, never during care
Two-factor sign-in
Check-in questions your clinical director okays

Open any alum

Before you call, read every reply so far

The record shows when the alum was discharged and from which program, the last check-in answer, the events they said yes to, and what they agreed to receive.

Browse every product

Replied Monday Answered Monday's check-in; said yes to Tuesday's group at 6:30.

Last check-in

Where alumni show up

Bring the notebook you track alumni in

Send a page of it, or your spreadsheet, with the names blanked out. On the demo we set up your groups and milestone days, and the monthly report your owner would read, from $97 a month.

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Center owner on a video call at her desk, lining up her vendor bills beside one flat monthly fee.

A RehabSignal notice saying the alumni coordinator's notebook is now 4 groups with milestone days set for each alum.

Proof at budget time

Wendell H.Owner, residential, Asheville
Role keptafter the spring budget
I nearly cut the alumni role in the spring. The monthly report showed me what that job does, so the role stayed.
Adriana C.Admissions director, Tampa
Alumnias the source
Friends of alumni used to show up as Google on our board. Now their cards read Alumni before the call ends.
Felix O.Clinical director, Columbus
Signedconsent choices at every discharge
At discharge the client signs our alumni consent form, and the coordinator has it before the car leaves the lot.
Colleen J.Alumni coordinator, Knoxville
Wednesdaycalls to quiet alumni
Wednesday's call list comes from Monday's check-in, so quiet alumni hear my voice instead of a fourth text.
Devin A.Business development rep, Austin
Head countfor therapist visits
Therapists ask about our alumni program. I can tell them how many alumni came to last month's events.
Joanna T.CEO, three sites, Denver
Monthlyacross three sites
Three sites, three alumni sections in our month-end report, laid out the same.

Coordinator questions

Your questions, answered

Type milestone, EKRA or login to narrow the answers.

6 questions

What does a recovery alumni coordinator do?

A recovery alumni coordinator keeps a treatment center in touch with its alumni after discharge: milestone texts, check-in calls, groups and events, and alumni referrals.

Can I text a group on each milestone day?

Yes. Each alum's texts count from that alum's own discharge day, and only alumni who opted in get them. A holiday schedule can go to every opted-in alum at once.

Can I run an alumni event and track who comes?

Yes. Post it to the event calendar; alumni RSVP by text or with a tap, and you have the list beforehand.

How do I reach quiet alumni?

A missed check-in adds them to your call list, with how they last replied.

Can alumni refer friends or family to our center?

Yes, and each one is credited. A friend who calls your alumni number arrives with Alumni as the source. Under EKRA, nobody is paid or rewarded for it.

Will I have to juggle several logins?

No. The same sign-in opens your alumni list, inbox, calendar and report, at your desk or in the iPhone and Android staff app, with two-factor protection.