Alumni app and community for treatment centers
Every alum
hears from your center on day 90Every alum gets the day-90 text
RehabSignal is alumni program software for US addiction treatment centers: an app in your center's name with a private community, events, weekly check-ins and milestone texts, each one counted from a client's discharge day.
- Day 30, 60, 90 and one-year texts
- Event RSVPs by text
Live in 14 daysMonth to month, no setup fee
- Invite-only alumni groups
- Milestones dated from discharge
- Your center's own app
- Event reminders the day before
- Weekly check-ins by text
- Opt-in texts only
Last quarter, 31 clients were discharged. Your alumni coordinator texts each one on day 30, then day 60, then day 90 from a personal phone, going by calendar notes. One note fell on a long weekend, and that alum's last text never went out.
Kept on one phone
Dated from each discharge
An app with your center's name
After discharge
How alumni hear from your center
Each begins the day a card reaches Discharged.
The discharge date sets the schedule. Opted-in alumni get a few lines from your alumni coordinator on day 30, then 60, then 90 and at one year. Replies land in the inbox.
Your alumni coordinator posts the Tuesday group, the summer cookout or a family night to the event calendar. Alumni RSVP in the app or by replying to a text, and the head count is there before anyone sets out chairs.
A low answer alerts your alumni coordinator, and a reply with crisis words gets the 988 number back at once.
Between the milestones
What alumni get in the months between
Your center's website
Your website's alumni page, kept current
Alumni change numbers, and a milestone text goes to a phone nobody uses. We add an alumni page to your center's site, with next month's events, the app's download links and a sign-up form that saves each person's new number and consent.
- Download links for iPhone and Android sit beside next month's alumni events
- The sign-up form has separate boxes for milestone texts and newsletters
Community
A private alumni community
Alumni who move away can't make the Tuesday group in person. In the app in your center's name, they still post, chat and see the event calendar, in groups by program or year. Alumni join only by an invite your coordinator sends.
- Your coordinator moderates each group and can remove a post or member
- What alumni share is their own; staff never post about anyone's care
Event invitations
One text to every opted-in alum
The cookout flyer by the reception window reaches only the alumni who walk past it. Write the invitation once, and every alum who opted in gets it as a text, plus an email copy. Their answers arrive in the inbox your alumni coordinator works, at a desk or from a phone.
- A monthly newsletter goes by email to opted-in alumni
- A reply of STOP takes that number off every list, right away
Alumni referrals
Referrals from alumni, traced
When an alum tells a friend about your center, the call used to arrive with no source. Now the alum shares your number or a short form from the app, and the inquiry reaches the admissions board marked Alumni. Nothing is given in return, under EKRA.
- Admissions sees the Alumni source before the call ends
- No gift card, discount or reward is ever offered
Also included
- Your alumni list imported
- Alumni email newsletters
- Event calendars
- Review requests after discharge
- A staff app for coordinators
- Lessons your coordinator posts
Each alum, every date and reply
When your alumni coordinator opens an alum's record, it shows the program and discharge day, each milestone text and its reply, every RSVP and the consent given at discharge.
Day 90, Friday Day-90 text set for Friday at 10:00; opted in at discharge.
Next milestoneThe alumni list feeds
- Reporting Inquiries and admits that name Alumni as their source, counted in your report each month.
- Phones An alumni tracking number credits each friend's call.
- Blog and search Families comparing centers read about your alumni program in the posts our team writes for your blog.
- Website Program pages mention the alumni community, so families see what follows discharge.
- Ads Ads run under your LegitScript certification in accounts your center owns, and the alumni list never becomes an ad audience.
- Messaging Each alum's reply shows up where your staff already answer texts.
- Reviews Review requests go after discharge, only to alumni who opted in.
Your logo on an alum's home screen
Send your logo and the alumni events you run. The demo opens on the app with your center's name, your groups and a year of milestone texts, from $97 a month.
Milestones sent on time
Wendell H.Owner, residential, Asheville Nothing lostafter a staff changeOur alumni coordinator left in June. The list, the dates and the community stayed with the center, and the new hire picked up Monday.
Adriana C.Admissions director, Tampa 3 inquiriesfrom alumni in JuneAlumni sent us three inquiries last month, and every card said so. Before, I couldn't tell who had sent them.
Felix O.Clinical director, Columbus Same-daycheck-in alertsI okayed the Monday check-in questions once. A low answer reaches our alumni coordinator the same day, not at the next group.
Colleen J.Alumni coordinator, Knoxville 31 of 31texted on day 90Thirty alumni lived in my personal phone. Now every milestone leaves on schedule, under my name.
Devin A.Business development rep, Austin Side by sidealumni and therapistsAlumni sit on my partner list beside the therapists I visit, so I see which inquiries came through them.
Joanna T.CEO, three sites, Denver 3 site groupsin one branded appThree sites, one app in our name, and each site's alumni in a group of their own.
Alumni questions
Questions alumni coordinators ask
Type aftercare, referrals or milestones and the answers filter down.
6 questions
What is an alumni program in addiction treatment?
An alumni program is how a center keeps up with the people it has discharged: milestone texts, groups, events and a check-in each week.
How long should alumni hear from our center?
As long as each alum wants. Milestone texts run through the first year; the community, events and newsletters stay open to every alum who opted in.
Is an alumni program the same as aftercare?
Aftercare is the plan your clinical team writes at discharge, and it stays in your EMR. An alumni program is the community that continues after it: groups, events, milestone texts and check-ins. RehabSignal runs the alumni side, beside your record system.
Can alumni refer a friend or family member to us?
Yes. An alum shares your number or a short form from the app, and the inquiry's source reads Alumni. Under EKRA, no reward follows.
Can we text alumni on day 30, then 60, then 90?
Yes, and at one year. Each date counts from the discharge date on the record, and only alumni who opted in receive the texts.
Do alumni have to download an app to join?
No. Milestone texts, check-ins and invitations all arrive by text. The app in your center's name adds the community, lessons and event calendar.
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Ask about alumni
Write to Megan at sales@rehabsignal.com with your alumni groups and events, or ask how the app gets your name.
Megan AinsleyAccount manager
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