Reputation management for treatment centers
Eleven reviews,
and a 2023 one-star on topEleven reviews, a 2023 one-star on top
RehabSignal handles reputation management for US treatment centers on its flat monthly plan. After discharge, alumni and loved ones who said yes on the consent form get a review link by text, and our staff writes back to every Google and Facebook review without confirming care.
- Alumni asked for reviews once discharged, never during care
- Every Google and Facebook review answered
Live in 14 daysMonth to month, no setup fee
- Replies posted as your center
- Requests sent to alumni who opted in
- Maps listing with your real hours
- Replies never confirm anyone's care
- Review counts in the month's report
- AI reply drafts
Asked after discharge, answered in your center's name
Clients who said yes on the consent form receive one review request after discharge, not before. The text carries no treatment words, and every review that comes back gets an answer.
One text
A plain text
It comes from your center's own number with a link, staff initials and no treatment words.
Two taps
The alum leaves a review
Tapping it lands on your Google listing, where the stars wait to be picked.
In your name
An answer under every review
The AI drafts a reply by the rules your center okayed, and our team posts it, thanking the writer without ever mentioning care.
On Google Maps
A parent scrolling Maps before calling anyone
A parent compares four centers on Google Maps: 11 reviews, 300 reviews, and a 2023 one-star with no reply. They phone the one with 300.
Maps
Hours, photos and programs on your listing kept current
A family taps your pin and finds last year's hours. We keep the profile current, add your center's own photos and schedule its posts.
- Only the programs you're licensed for appear as services on Maps
- Pictures of your actual rooms and grounds, the ones your center sends us
Alumni
One request to each alum and loved one who opted in
Eleven reviews in four years, because nobody asked. After discharge, each alum and loved one who opted in gets one request, whoever they are.
- Sent after discharge, never during care, from your center's own number with staff initials
- Never sorted by who seems happy before asking
- Requests reach family members who opted in too
Answered
Every review answered, praise and complaints alike
A 2023 one-star still sits there with no reply, and families read it. We write back to every Google and Facebook review as your center, never saying the writer was a client.
- Five-stars get thanks without naming a program
- A one-star gets a calm answer inviting a call
- The AI drafts each reply first, following the rules your center okayed
- No reply confirms a stay, a program or anything about the writer's care
Each new review shows up in four places
One review, answered on Monday, shows on the search page, the map, AI answers and your report.
On the search page
Search your center's name and the star rating sits beside it, with the newest reviews and your replies below. Families see whether anyone answers.
See our SEO
On Google Maps
A search for detox near me lists nearby centers with their stars and review counts, so more reviews bring your pin into view.
See local SEOAI answers
A family asking Gemini about residential programs nearby gets an answer built partly from reviews and listings. Recent, answered reviews feed it.
See AI search
In your report
Every monthly report carries a reviews line: the count received, the star average and the replies posted, set against admits.
See the reportsNew review
Where families read it
Getting started
What our team sets up first
Your center okays the reply rules and the request text. Our team connects, writes and answers.
Profiles connected
Your Google and Facebook pages
Reply rules okayed
Your center decides
A consent box on forms
On every pre-admission form
Requests start going
From discharge on
Replies start the week your Google profile connects, inside the same flat monthly fee
Show us your oldest one-star
Before the demo, email us your Google profile. We'll open its reviews together, draft answers for those still waiting, and show the text your alumni would receive. Reviews are part of each plan; the smallest is $97 a month.
Answered in our name
Wendell H.Owner, residential, Asheville 94 reviewsup from elevenEleven reviews was all our Google profile had to show. Alumni who opted in started getting the text, and it now shows 94.
Adriana C.Admissions director, Tampa 0 leftunanswered on GoogleCallers used to bring up that 2023 one-star on the phone. It has a calm answer under it now, and nobody mentions it.
Felix O.Clinical director, Columbus Okayedreply rulesI read the reply rules before anything posted. No reply names a program, a date, or that the writer stayed with us.
Colleen J.Alumni coordinator, Knoxville One textto each alumThe request goes out after discharge from our number, so I'm not texting alumni one by one for reviews.
Devin A.Business development rep, Austin 4.7 on Mapsbefore each visitBefore a therapist refers anyone, they search our name. Now they find recent reviews, each with our reply, instead of an old complaint.
Joanna T.CEO, three sites, Denver Threeprofiles watchedThree locations, three Google profiles. The monthly report puts all three profiles' new reviews and answers together, and I compare them before coffee.
Common questions
What directors ask about review replies
Type replies, consent or alumni to narrow the questions below.
5 questions
Why do reviews matter for a treatment center?
Families start out wary, so they compare stars, counts and replies on Google Maps before calling. We also put your Google reviews on your center's website.
Can we reply without confirming someone was a client?
Yes. Each reply thanks the writer or invites a call, never saying they stayed with you or naming a program. Your center okays the reply rules first.
Who do we ask for reviews, and how do we ask?
Alumni and families who ticked the consent box, by one text from your center's number after discharge.
Can we ask only the happy ones?
No. Everyone who opted in, alum or family, gets the same request, whatever they might rate you. Google's review policy doesn't allow asking only the people likely to praise you, so picking happy people first isn't offered.
Can the AI write replies?
Yes, as drafts. The AI writes each reply by your center's rules for that star rating, and our team reads it before it posts. Nothing it writes confirms anyone's care.
Try searching for
Ask Megan
Write to Megan at sales@rehabsignal.com with your Google profile link and the review you'd like answered first.
Megan AinsleyAccount manager
Request a demo