Messaging for admissions and families
The day-three text,
sent from your numberThe day-three text, sent on time
RehabSignal brings text messaging to US addiction treatment centers, from your center's own number and on one flat monthly plan. Texts run in HIPAA mode, under a BAA your center signs with us, and replies, emails, chats and Facebook messages share the admissions inbox.Texting in HIPAA mode, under a BAA, from your center's own number, with every reply landing in the admissions inbox.
- Every reply visible to the whole admissions team
- Saved replies, one tap
Live in 14 daysMonth to month, no setup fee
- Bulk texts to opted-in alumni
- Saved replies sent in one tap
- A text back after missed calls
- Assessment links sent by text
- Facebook and Instagram messages included
- HIPAA mode on every text
Friday's inquiry got one call and a voicemail. On Saturday the parent texted back to a coordinator's personal cell, and that coordinator was off until Monday. Nobody else could see it. In RehabSignal, every text reaches whoever is on shift.
Texts on personal cells
Every reply in view
The same number every time, nothing private showing
Where replies arrive
Any channel reaches your coordinators
Whichever way a family writes in, the reply comes from the admissions inbox.
Coordinators send and answer texts on the line printed on your website, from a computer or a phone. During setup, we file your center's texting registration, which carriers require before they deliver business texts.
A message on Facebook, Instagram or WhatsApp lands in that person's thread, beside their texts and calls. Coordinators reply from the inbox and move health details to a text or form.
A website chat sent late at night and an email to admissions each open a thread beside that person's texts. Whoever answers reads every earlier message first.
Written at setup
Texts we set up before your first inquiry
Follow-up series
Follow-ups past the first call
Monday's 14 inquiries each got one call. By Thursday the coordinator who took them has 30 more, and day-three texts wait on memory. We write your series at setup and attach it to each card: a text on day three, another on day seven, sent from your center's number to everyone who said yes to texts. A reply ends it and opens the thread.
- Each series stops on reply or at admit
- Your admissions director okays every text's wording before the first one sends
Missed calls
The second caller hears back by text
At 11:40 p.m. the on-call coordinator is mid-screening when a second call rings out. Seconds later, your center's number texts that caller a short note asking how to help. Any reply opens a thread, and the coordinator picks it up once the screening ends.
- The text names your center by its initials only
- A reply pings whoever holds the on-call phone tonight
After an ad
Ad inquiries texted the same minute
At 9:15 p.m. a parent sends the inquiry form from the page your Google ad points to. A moment later, your center's number texts back that a coordinator will call, and the assessment calendar is one tap away. The thread keeps the ad's name.
- Ads run in your center's own accounts, once LegitScript certifies it
- Each thread carries the ad's name as the inquiry's source
Families
Texts to families, with consent
Family session times used to go out from the family program lead's own phone. Now they go from your center's number, only to loved ones the client named on a signed consent, and replies return to that thread.
- Each text carries times and logistics, never clinical details
- Loved ones book family sessions online from a text link
Review requests
Review links texted to alumni who opted in
Review requests used to wait on a coordinator's memory, months after discharge. Now the link goes by text to each alum and family member who agreed to texts, once care has ended. Our replies, posted in your center's name, never confirm that anyone was a client.
- Each review request waits until after discharge
- Our replies never confirm anyone's care
Also included
- Texting from the staff app
- Internal notes with @mentions
- Saved replies for every program
- Photo texts both ways
- Carrier registration at setup
- Two consent boxes per form
One timeline, every text, call and form
A text back on day five opens to everything before it: Friday's first call, the voicemail, the day-three text, the assessment link sent and the notes coordinators left for each other.
Day five Asks to move Thursday's assessment; @Marisol tagged to call.
New replyLinked to every thread
- Reports Each texted inquiry shows up in the month's numbers, credited to its source through admit day.
- Calls Calls and voicemail transcripts sit in the thread beside each text.
- Google Business Profile We keep your Google listing current; its callers arrive in the inbox credited to Maps.
- Website Site chat and every form we build for your site open a thread here.
- Ads Once your center is LegitScript certified, we manage its Google, Bing and Facebook ads, and every ad's inquiries open threads that name it.
- Admissions pipeline Each thread opens beside the inquiry's card, its stage and the owner who calls back.
- Reviews Opted-in alumni receive the review link by text; we answer what they post.
Bring the texts you type every week
Paste in the callback, directions and admit-day texts your coordinators retype every day. In the demo, we turn them into saved replies and a day-three series. Texting is in each plan; Intake, the one-login plan, costs $97 a month.
Replied same day
Wendell H.Owner, residential, Asheville Every threadon my phoneI used to hear about unanswered texts when a parent called me. Now I open any thread and see who replied.
Adriana C.Admissions director, Tampa Day threeon every cardDay-three texts used to depend on who was working. Now they go out from each card, and replies reach us.
Felix O.Clinical director, Columbus Nonepersonal cellsOur therapists used to message families from personal phones. Session reminders now use the center's line, with consent on file.
Colleen J.Alumni coordinator, Knoxville Onetext per eventTuesday's group reminder is one text to every alum who opted in, and the replies come to me.
Devin A.Business development rep, Austin One numberfor every partnerI text therapists and ER social workers from the center's number, so admissions sees each referral.
Joanna T.CEO, three sites, Denver 3 numbersone per siteEach site texts from its own number, and I can read any site's threads from my office.
Messaging FAQ
Before the first text
Try HIPAA, consent or missed calls to filter the questions.
6 questions
Can we text inquiries on our existing line?
Yes, the number your center already gives out becomes your texting line. We handle carrier registration at setup.
Do texts run under HIPAA with RehabSignal?
Texts, calls, recordings and forms run in HIPAA mode, under a BAA your center signs with us. Texts stay neutral, with no treatment words or clinical details.
Do people have to agree before we text them?
Yes, each person agrees first. The forms we build ask separately for reminder texts and for newsletters and other marketing texts, and a reply of STOP ends every text from your center.
Can we answer Facebook messages?
Yes, a Facebook message opens a thread for that person, and so do Instagram, WhatsApp, site chat and email. Coordinators answer each one from RehabSignal and move any health details over to a text or a form.
Can a missed call get an automatic text?
Yes, when the admissions line goes unanswered, your center's number sends that caller a neutral text.
Can we text a whole group, like our alumni or families?
Yes, a bulk text goes to a whole list at once, and only to people who opted in. Alumni coordinators use it for events and the holiday schedule.
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Ask about texting
Write to Megan at sales@rehabsignal.com with the texts you send today or any texting question.
Megan AinsleyAccount manager
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