Marketing for multi-location treatment centers
Three locations,
counted the same wayThree locations, counted the same way
RehabSignal is multi-location treatment center marketing for US groups of two or more centers, with admissions software included, and our staff builds and runs both. Every location keeps its own number, site page, ads and board, all counting inquiries and admits alike.
- Each location's own number, page and ads
- The same stages everywhere
- A monthly report comparing locations
Live in 14 daysEvery location, month to month
- LegitScript website prep for each location
- Assessments booked
- Numbers per location
- Google reviews answered
- Two-way texting
- Spanish-speaking AI receptionist
Monday's reports
Three reports, each counting a different way
On Monday you open three reports, one per location. The residential campus's agency counts form fills. The outpatient site's agency counts calls over a minute. The third site counts what its coordinators wrote down. Nobody can say which location's ads brought last month's admits. With RehabSignal, all three run the same stages and sources, and our team's monthly report puts their admits side by side.
- Three agencies
- Spreadsheets
- Different counting rules
- Same stages
- Sources counted alike
- Monthly comparison
Per location
What each location gets, built the same
Each location's coordinators work only their own inquiries, on their own number and board. The stages, sources and reports match across locations, so a residential admit and an evening IOP admit count the same.
RehabSignal · Admissions, Signal Mountain
Staff app · Admissions
A board for each location
Each location's coordinators work their own board, with the same stages from inquiry to admitted. Your admissions director switches between locations without logging out.
See the pipelineRehabSignal · Calls, outpatient site
The coordinator's cell, ringing
Calls traced to each location's ads
Calls from each location's ads, web page and Google listing ring that location's coordinators first, and the source shows on each call.
See phonesRehabSignal · Reviews, residential listing
Review request to alumni
Each listing answered
We answer the reviews on each location's Google listing in that center's name, never confirming that anyone was a client.
See reviewsRehabSignal · Forms, IOP intake
Signed on the phone
Pre-screening
Each location texts its own pre-screening and consent forms, signed on the caller's phone. Texts, calls, recordings and forms run in HIPAA mode, under a BAA your center signs with us.
See formsRehabSignal · Payments, deposit link
Deposit link on the phone
Self-pay by text
Each location sends its own payment links for self-pay deposits and balances, and a payment plan can spread a balance over months.
RehabSignal · Reports, by location
Monthly report email
Comparison
Each location's reports show where its calls and admits came from, and our team compares the locations monthly.
ReportingRehabSignal · Inbox, residential location
From the location's number
Shared templates
Write the day-three text once, and each location sends it from its own number.
See messagingOne evening, at three locations
What each location's phones and listings do after the admissions office closes.
Three sites live· own number, own board
7:40· Day program
The day program line
A caller finds the Signal Mountain day program on Google and dials its number. It rings the on-call coordinator's cell for that location, and the source is logged before anyone answers.
9:12· Outpatient, rang out
A text goes back
The outpatient site's call rings out, so a text goes back from that site's number within the minute, signed with its initials.
10:30· New review
Reviews answered
A parent leaves a review on the residential center's Google listing. Our team replies by morning in that center's name, thanking them without confirming a stay.
Setup
Your locations, switched on together
We set up every location the same way, in the same two weeks, while your coordinators keep answering the phones.
We map locations
We go through each location's numbers, programs, agencies and ad accounts, and which record system it runs.
You bringevery location's agencies
Each location built
We build each location's number, board, forms and website page, with its address and license shown. Ports start and inquiry lists come over.
We donumbers, boards, forms and pages
Coordinators trained at each site
Our team trains each location's admissions staff on its own board and sets that location's on-call schedule. Your admissions director gets a login that switches between every location's board, calls and inbox.
Your staffa training session per location
Live, then a monthly report
Phones, pages and forms switch on. Each location's ads start once LegitScript certifies it, and your first combined report follows.
Every monthone report, every location
Inquiry lists movedStaff trained
Group setup
All locations live, day 14
8 of 28 done
1We map locationsDoneIn progressUp next
- List each location's numbers and agencies
- Note each location's programs and hours
- Collect last month's report from each site
- Name each location's admissions director
- Map each location's on-call cell
- Note which record system each location runs
2Each location builtDoneIn progressUp next
- Port each location's main number
- Tracking numbers for each location's ads and listing
- One board per location
- The same stages on every board
- Intake forms rebuilt
- Each location's pre-screening questions
- A website page for each location, with its address and license
- Inquiry lists imported per location
3Coordinators trained at each siteDoneIn progressUp next
- Train each location's coordinators on their own board
- After-hours rules per location
- Director's login across locations
- Test calls
- Ring each location's line once and check where it lands
- Shared follow-up texts loaded into every inbox
- Review requests for opted-in alumni
4Live, then a monthly reportDoneIn progressUp next
- Phones, pages and forms switched on at every location
- First admits logged
- Ads once LegitScript certifies
- Our team sends the first report comparing all your locations
- Monthly call with Megan
- Reviews answered
- Census counted
Send each location's last report
Send last month's report from each location, whoever wrote it. On the demo we count them the same way, show the board each location's coordinators would work, and price the logins your group needs, from $97 a month.
Across the locations
Wendell H.Owner, residential, Asheville Two housescompared every monthOur second house opened in March. It got its own number and page, and I compare both houses every month.
Adriana C.Admissions director, Tampa Same loginfor both programs' boardsResidential and the day program have separate coordinators. Each team works its own board, and I switch between the two without logging out.
Felix O.Clinical director, Columbus Signedbefore intake, PHP and IOPOur PHP and IOP sites use different consent forms. Each texts its own, and signed copies are ready before intake.
Colleen J.Alumni coordinator, Knoxville Each houseits own numberAlumni of each house get milestone texts from that house's own number, signed with its initials.
Devin A.Business development rep, Austin Both locationstraced back to each partnerI cover partners for both of our locations. Each referral shows which location took it and whether it admitted.
Joanna T.CEO, three sites, Denver One reportfor three sitesThree sites, three agencies, three ways of counting. Now one report compares them all.
Group questions
What group owners ask
Type a word from your own setup, such as phone tree, EMR or price.
8 questions
Can every location keep a separate number?
Yes: a main number, tracking numbers for its ads and listing, a website page, and ads once LegitScript certifies it.
Can calls route by program?
Yes. The phone tree can send residential callers to one location's coordinators and PHP or IOP callers to another.
Is there a combined report?
Yes. Each month our team puts every location into one report: inquiries, assessments and admits by ad and partner, each location's inquiry-to-admit rate, plus cost per admit. Between reports, each location's own numbers open under the same login.
What does a group pay?
By the people who log in: $297 a month covers six to ten, and eleven or more is priced on request.
Does every location share one script?
No. We write each location's pre-screening questions, forms and AI receptionist script at setup, matching them where the programs match.
What if locations use different EMRs?
That works. RehabSignal runs beside each one, and admits are handed over by export.
Can a coordinator work both locations?
Yes. The same login switches between both locations' boards and inboxes.
How fast can we start?
Site, phones, forms and software: live in 14 days.
Groups often ask
Plan your group
Megan answers at sales@rehabsignal.com: send your locations, their programs and who on each team logs in.
Megan AinsleyAccount manager
Request a demo