Skip to content
RehabSignal
Log inRequest a demo
Log inRequest a demo

Call tracking for treatment centers

The 10:40 p.m. call
reaches a coordinatorThe 10:40 call reaches a coordinator

RehabSignal is call tracking for addiction treatment centers in the US, on business phones using your existing number. Each call shows which ad, page or referral partner it came from, and after hours the on-call coordinator's cell rings.

Request a demoMap your call tree
  • Each call traced to its source
  • On-call cell after hours
A 10:40 p.m. call from Google that rang out on the on-call cell, texted back from the center's number at 10:41, and her reply.

Live in 14 daysMonth to month, no setup fee

  • Separate numbers by ad, listing and partner
  • Search keywords on website calls
  • Routing by caller type
  • Hang-ups texted back
  • Recorded under your BAA

One Tuesday night

A parent calls when the office is empty

Request a demo

At 10:40 p.m. a parent rings the admissions line after searching Google. A voicemail greeting answers, so the parent hangs up and tries another program lower in the results. At 8:00 your coordinator returns the call, and nobody answers it.

Voicemail until the morning

Before RehabSignal: the admissions phone shows a 10:40 p.m. call that reached the after-hours voicemail greeting and an 8:01 a.m. callback nobody answered.

Where calls start

Each call arrives with its source

Three ways a tracking number tells you what made the phone ring.

RehabSignal's calls by ad for October: each Google Ads campaign, the Microsoft ad, the Meta ads and the Google Maps listing with its own tracking number and call count.

Your Meta, Google and Microsoft ads and your Maps listing each show their own number. Each rings your center and sets the source on the inquiry.

Behind the line

Your own number, routed by caller and hour

We port your number, write your call tree with you and set the after-hours rules at setup.

  • Your number

    Keep the line families and partners dial

    We start moving your number on day one. Carriers set the pace, so a port can run past two weeks. Once it lands, every call reaches your coordinators wherever they log in.

    • Coordinators answer from a browser, the app or a desk phone
    • We set up your SIP desk phones again
    RehabSignal phone setup, 2 of 3 done: the BAA signed and the call tree written, and the port of the admissions number from AT&T under way, landing Friday, with where each call rings by caller and hour.

  • Routing by caller

    Families and partners routed apart

    Callers choose 1 for admissions, 2 for families and 3 for referral partners. Each choice rings its own people, and your after-hours rules send night and weekend calls to the on-call cell.

    • Families reach the family program lead, not admissions
    • We write your call tree with the admissions director before launch
    The admissions line's routing page: press 1 for admissions, 2 for families and 3 for referral partners, each ringing its own people, with nights and weekends sent to the on-call cell.

  • Call reports

    Each week's calls, sorted four ways

    The call report sorts last week's calls by source, hour, outcome and who answered, with missed calls on their own line.

    • Every source lists its calls, assessments and admits, and every ad sets its spend against its admits
    • Missed calls by hour show which nights need a backup coordinator
    RehabSignal's weekly call report: last week's 96 calls with the ad or listing each caller dialed, the hour, how long, who answered and what happened, the 5 missed calls each called back.

Also included

  • Voicemails transcribed to text
  • Click-to-call from each inquiry
  • Ring groups for your admissions coordinators
  • SIP desk phones reconnected
  • Calls in the browser or app
  • Weekend and holiday hours set ahead
Caller history

A second call opens with the first one

Two days later the same parent rings again. Before the coordinator says hello, the screen opens their record: Monday's call, the texts since, the signed screening form, the source and the stage. The chart stays in your EMR.

See every product
Brett Sutter's inquiry opening as his mother Elaine calls again, with Monday's call, the texts since, his signed screening form, the Google Ads source and the stage.

Ringing Second call since Monday; the first one was a Google ad.

Incoming call

What each call feeds

Map your call tree on the demo

Send your numbers, your carrier and whose cell rings at night. In the demo we sketch your call tree and source numbers in RehabSignal, from $97 a month.

Request a demo
Center owner on a video call at her desk, lining up her vendor bills beside one flat monthly fee.
A RehabSignal notice saying the center's night calls ring Trent Hollis's cell, the coordinator on call this week.

Picked up after hours

  • Wendell H., owner of a residential treatment center in Asheville.
    Wendell H.Owner, residential, Asheville
    Each adits own number

    Before, every ad rang the same line. Now the report tells me which ad brought each call.

  • Adriana C., admissions director at a detox and residential center in Tampa.
    Adriana C.Admissions director, Tampa
    1 minuteto text back

    Our 10:40 callers used to hear a greeting and hang up. Now the on-call coordinator answers, and every hang-up hears back by text.

  • Felix O., clinical director of PHP and IOP programs in Columbus.
    Felix O.Clinical director, Columbus
    Press 2for families

    Families press 2 and reach our family program lead, so their questions about visiting stop landing on admissions.

  • Colleen J., alumni coordinator at a treatment center in Knoxville.
    Colleen J.Alumni coordinator, Knoxville
    Namedbefore I pick up

    If an alum rings the main line, their name is on my screen before I answer.

  • Devin A., business development rep at a detox center in Austin.
    Devin A.Business development rep, Austin
    Per hospitaltracking numbers

    Each hospital I visit has its own number. An ER social worker's call comes in under that hospital's name, and later admits count toward it.

  • Joanna T., CEO of three outpatient and MAT sites in Denver.
    Joanna T.CEO, three sites, Denver
    3 sitesone call report

    All three sites run their own call tree, and on Mondays I compare missed calls across them by hour.

Phone questions

Asked about numbers and calls

Type porting, recording or after hours to filter the list.

6 questions

Will our phone number change?

No. We start porting your current number on day one, and carriers set the pace, so it can take longer than 14 days.

Can we see call sources?

Yes. Every ad, listing and referral partner rings in on a separate tracking number, and website calls carry the search keyword. Reports break out calls and admits per source, plus the ad spend each admit took.

Who can hear our call recordings?

Only the logins you allow. Texts, calls, recordings and forms run in HIPAA mode, under a BAA your center signs with us. You set the recording notice.

Who answers a call after midnight?

Your after-hours rules decide: the on-call cell rings first, and when it rings out, a text follows or the AI receptionist answers.

Does a hang-up get a text back?

Yes. Within a minute, the number they dialed sends a short, neutral text offering a callback, in wording your center approves. It never mentions treatment, and replies come to your coordinators next to the call.

Can the on-call coordinator use their cell?

Yes. The staff app turns any iPhone or Android into the on-call phone, showing each caller's record.

Popular searches

Ask about porting

Email Megan at sales@rehabsignal.com with your carrier and numbers, and get a plan for moving them.

Megan AinsleyAccount manager

Request a demo

Every inquiry answered. Every admit traced to its source.

Request a demo