SMS terms

This page governs text messages that pass through RehabSignal, whether we send them or a center on our software does. It covers consent, frequency, cost and opting out. Where it says nothing, our service terms decide.

Senders

RehabSignal. Our own texts reach owners, directors and admissions staff at treatment centers who invited them, most often by requesting a demo.

Treatment centers. A center on RehabSignal texts inquiries, families and alumni from the center's own number. Wording and timing are the center's choice; the software is ours.

Kinds of texts

From us: confirmation of your demo time, a reminder ahead of it, replies to your questions, and RehabSignal news.

From a center: callback times, reminders for an assessment or admit day, form links, payment links, family program times, alumni events and milestone notes, review requests and newsletters. Until someone confirms being a client, a center's texts stay neutral, so nothing on a lock screen gives away the subject.

Saying yes

To RehabSignal. Share your mobile number with us, on a form here, when you arrange a demo, or in person with someone here, and tell us you'd like texts. Start a text thread with us yourself and our replies cover only your question.

To a center. Every center gathers its own consent, on a form, during a call or over text. Its forms show care texts (reminders, for instance) and marketing texts (newsletters, for instance) as two boxes, each ticked separately. A center that texts anyone without valid consent breaks our terms.

Please use your own number, or one its owner lets you use.

Consent is optional

You can buy RehabSignal and still turn texts down. Likewise, a center may not refuse to screen, admit or bill anyone who declines marketing texts.

Frequency

Message frequency varies. Expect more around an inquiry or admit date, during an active conversation with us or a center, and when you've accepted more than one kind of text.

Carrier costs

Msg & data rates may apply. Any such charge comes from your carrier, for texts in both directions; RehabSignal and the center charge nothing extra.

Ending texts

Reply STOP to opt out. Replies of END, QUIT, CANCEL, UNSUBSCRIBE, REVOKE or OPT OUT count as STOP too. Telling the sender in your own words also works, say by calling or emailing; that kind of request takes up to 10 business days.

After STOP, that sender goes quiet, reminders included, except for one text confirming you're out. To rejoin, reply START. Opting out of one center affects only that center: other centers' texts and ours carry on unless you stop them too.

Questions about texts

Reply HELP for help. For more, write to sales@rehabsignal.com, or ask the center directly about texts it sent.

Delivery

Carriers carry no liability for a text that's slow or never lands, and weak signal or a phone fault can slow one down as well.

Your number and updates

Your number, with the date you opted in, is stored under our privacy page. Phone numbers and proof of opt-in never leave us for another company's or an affiliate's marketing. A center's texts are also governed by the center's privacy notice, and any text that could show someone looked into treatment is handled under Part 2 too.

A change to these terms shows as a new date in the banner above. Unsure about a text from us? Ask at sales@rehabsignal.com.